Bellperson

About the Role

Timbers Jupiter is seeking a courteous and reliable Bellperson to deliver exceptional guest service by assisting with luggage handling, escorting guests, and creating a seamless, welcoming arrival and departure experience.

Identifies owner/guest needs and provides information regarding policies, services, and amenities. Ensures collection and delivery of owner/guest luggage and equipment in an efficient and timely manner. Tags baggage and returns the identification slips to owners/guests. Escorts owners/guests to their town home, placing luggage in the assigned unit. Inspects guest town homes for order and adequate supplies and informs owners/guests of town home amenities. Ensures safe storage of personal items. Transports departing owner’s/guest’s luggage from the town home to the lobby, then into a car or taxi after reconfirming with the owner/guest.

Responds to owner/guest requests and queries, providing knowledgeable, efficient, and helpful information. Assists with answering the telephone, taking messages, transferring calls, or dealing with enquiries. Has basic knowledge of SMS to look up last names and town home numbers. Effectively marks down correct name, town home number, and damage on each vehicle that arrives at the resort. Drives safely at all times to protect company assets. Maintains all radios and earpieces for future use. Ensures cleanliness of porte-cochere and removes snow/ice from drive. Observes safety precautions required to protect resort and owner/guest property.

Contributes to the efficiency and effectiveness of the unit's service by offering suggestions and participating as an active team member. Demonstrates courteous and cooperative behavior when interacting with the public and staff, promoting a harmonious and effective workplace environment.

Responsibilities

• Handle luggage collection, delivery, and tagging for owners/guests.
• Escort guests to their assigned town homes and place luggage appropriately.
• Inspect town homes for order, supplies, and inform guests of amenities.
• Transport departing guests' luggage from town homes to the lobby and into vehicles.
• Respond to guest requests and provide knowledgeable, efficient service.
• Assist with telephone operations, including taking messages and transferring calls.
• Use SMS to look up guest information (last names, town home numbers).
• Record guest names, town home numbers, and vehicle damage upon arrival.
• Maintain cleanliness of the porte-cochere and remove snow/ice from driveways.
• Drive safely to protect company assets and observe all safety precautions.
• Maintain radios, earpieces, and other equipment for future use.
• Contribute to team goals and maintain effective working relationships.

Requirements

• High School Diploma/GED or equivalent combination of education, training, and experience.

Skills

• Knowledge of department policies and procedures.
• Familiarity with Jupiter and surrounding area amenities.
• Understanding of luggage handling practices and procedures.
• Proficiency in record-keeping principles and practices.
• Correct use of business English, including spelling, grammar, and punctuation.
• Techniques for interacting with individuals from diverse socio-economic and cultural backgrounds.
• Ability to perform bellperson duties efficiently and effectively.
• Skill in determining guest needs and recommending appropriate actions or solutions.
• Effective communication in English, both in person and over the telephone.
• Problem-solving for varied guest issues, concerns, and requirements.
• Ability to interface with resort staff to meet guest needs.
• Proficiency in luggage handling.
• Use of initiative and independent judgment within established guidelines.
• Organizational skills to set priorities and meet deadlines.
• Contribution to team goals and work unit objectives.
• Ability to establish and maintain effective working relationships.

About the Company

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs, and resort communities located in some of the world’s most sought-after destinations. We are passionate about creating remarkable experiences with world-class hospitality while exposing our owners and guests to the authentic character of each location.

About the Property

Leisure reigns supreme for guests at Timbers Jupiter. Surrounded by iconic golf, waterways, and rich foliage, our staff guide guests to enjoy these natural amenities while preserving the environment. Our team members reflect the small-town hospitality that permeates Jupiter.

Core Values

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We are in the business of creating an authentic sense of place for families to return to time and again, committing ourselves to memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do, from hospitality operations to asset management, development, and sales & marketing.

Benefits

• Company 401K with 100% match up to 4%.
• Florida Blue Health Insurance.
• Aetna & Delta Dental.
• Employee Assistance Program.
• Company-paid Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance.
• Employee Discount Program.
• Family Life Insurance.
• HSA and FSA programs.

Physical/Mental Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Mobility to work in an office and outdoor setting, using standard cleaning equipment.
• Stamina to stand, stoop, squat, and bend for extended periods.
• Agility to perform services over an extended period.
• Strength to lift and carry up to 75 pounds.
• Vision to read printed materials and computer screens.
• Dexterity to utilize computer equipment.
• Hearing and speech to communicate in person or over the telephone.