Bellperson

About the role

As a Bellperson you will be the first and last impression for our guests. You are responsible for providing a warm welcome, assisting with luggage, escorting guests, and delivering exceptional guest service with attention to detail and discretion. This position plays a key role in creating a seamless and memorable luxury experience.

Responsibilities

• Greet all guests warmly upon arrival and departure with a professional and courteous manner.
• Assist guests with luggage handling during check-in and check-out.
• Escort guests to rooms, explain room features, and provide orientation to hotel services.
• Deliver messages, packages, or room service items to guest rooms efficiently and discreetly.
• Ensure timely and safe storage and retrieval of luggage in the bell desk area.
• Maintain the cleanliness and organization of the lobby and bell desk.
• Coordinate guest transportation needs including taxis, valet, and hotel vehicles.
• Provide directions, local information, and assistance with guest inquiries.
• Assist with group arrivals, departures, and event logistics.
• Handle guest requests such as arranging couriers, storing personal items, or locating lost belongings.
• Keep the front drive and lobby area safe and clear from hazards or unauthorized persons.
• Report any guest concerns, lost items, or maintenance issues to the supervisor.
• Uphold the hotel's grooming, uniform, and behavior standards at all times.
• Support valet parking or doorman duties when required.
• Be knowledgeable of all hotel amenities and current events in and around the city.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Maintain confidentiality and security of all guests and general hotel information.

Requirements

• Previous experience in a luxury hotel or customer service role preferred.
• Excellent communication and interpersonal skills.
• Polished appearance and professional demeanor.
• Knowledge of hotel property, local attractions, and transportation options.
• Ability to read, write and communicate effectively in English; additional languages are an advantage.
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs.
• Ability to remain calm and courteous with demanding/difficult guests and/or situations.
• Positive attitude, team spirit, and high attention to guest needs.

Physical Requirements

• Ability to lift, carry, push, and pull up to 10 lbs on a regular basis.
• Prolonged periods of standing, walking, and moving goods throughout the loading dock, storeroom and hotel areas.
• Ability to bend, kneel, reach, and climb step stools or ladders.
• Ability to work in varying temperatures (e.g., outside, dock, coolers, freezers).
• Clear vision for reading labels, instructions, and reports.
• Adequate hearing for effective communication via radios, traffic interaction and direct interaction with colleagues and guests.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.