Bellperson

About the Role

The Omni Fort Lauderdale Hotel is a 29-story hotel located at 1950 Eisenhower Blvd, directly connected to the Broward County Convention Center. The property features 801 guest rooms and suites, multiple restaurants, a rooftop bar, pool, spa, fitness center, and over 120,000 square feet of meeting and event space.

This role focuses on providing exceptional assistance and services to guests throughout their stay, ensuring a pleasurable experience and efficient handling of all guest needs.

Responsibilities

• Engage with guests using friendly and appropriate expressions; initiate conversations to enhance guest experience.
• Greet all guests warmly, using surnames when possible, and maintain a pleasant demeanor.
• Identify and meet guest needs, aiming to exceed expectations at every opportunity.
• Ensure arriving and departing guests are treated with maximum courtesy and served expeditiously.
• Store, retrieve, and load luggage according to hotel policies and procedures.
• Assist with parking validation, restaurant reservations, limousine bookings, airline ticket requests, and taxi/shuttle scheduling.
• Deliver parcels, mail, laundry, and special items to guestrooms, executive offices, or meeting rooms.
• Maintain cleanliness and organization of public areas and the bell closet.
• Follow up on guest complaints to resolve issues using the service recovery process.
• Arrange special guest requests, such as flowers, rental cars, luggage forwarding, sight-seeing tours, and local shopping recommendations.
• Utilize bell carts safely and effectively.
• Ensure 100% coverage of the lobby and front desk area at all times.
• Direct guests to the front desk, meeting rooms, or other hotel areas (escort them when possible).
• Notify the front desk and guest services of VIP arrivals.
• Familiarize yourself with local attractions and businesses, recommending on-site venues first.
• Be knowledgeable about all hotel amenities, including wireless internet, loyalty programs, laundry services, and the Omni Kids Program.
• Understand all hotel facilities, such as F&B outlets, business center, fitness center, pool, meeting spaces, and parking garage.
• Understand the inter-relationships between departments (e.g., Guest Services, Housekeeping, F&B, Banquets, Sales, Engineering, and Purchasing).
• Adhere to all company policies and procedures, including maintaining a clean uniform and professional appearance.
• Protect proprietary information and company assets.
• Perform other duties and special projects as assigned by management.
• Follow all safety and security policies; report accidents, injuries, or unsafe conditions; complete required safety training.

Requirements

• Excellent customer service, communication, and problem-solving skills.
• Professional business appearance, attitude, and performance.
• Ability to work a variety of shifts, including weekends and holidays.
• Prior customer service experience, preferably in hotels.

Physical Demands

• Lift, carry, and place objects weighing up to 50 lbs without assistance.
• Move, push, and pull objects weighing up to 100 lbs without assistance.
• Stand, walk, or sit for extended periods or an entire work shift.
• Constant motion, including bending, pushing, and pulling.