Bellperson

About the role

If you're eager to showcase your talents in a prestigious, full‑service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. As a Bell Attendant at the Grand Geneva Resort & Spa, you’ll warmly escort guests to and from their accommodations, assist with luggage, and ensure they are fully acquainted with their room and its features in a friendly and courteous manner. Grand Geneva in Lake Geneva is a 1,300‑acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Condé Nast Traveler. This award‑winning, all‑seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and nine unique food and beverage outlets.

Responsibilities

• Warmly greet guests and stay calm and attentive during busy periods or emergencies.
• Assist with luggage, retrieving and transporting items to guest rooms via bell cart.
• Match luggage tags, issue claim tickets, and manage luggage storage as needed.
• Direct guests to hotel areas and provide helpful guidance.
• Listen to guest inquiries, offer accurate information, and assist as needed.
• Perform other tasks as assigned.

Requirements

• High School Diploma/GED preferred.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
• Overall knowledge of proper guest service, standards and code of conduct.
• Outgoing and friendly personality with a general knowledge of computer and radio functions, and the ability to identify and resolve guest needs.
• Physical stamina to complete repetitive manual‑labor tasks.

Schedule

Must be able to work a varied schedule that includes days, evenings, weekends, and holidays, and the ability to work under pressure.

Benefits

• A free, well‑balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafés, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company‑paid life insurance
• Employee assistance program
• 401(k) with employer match
• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60‑year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.