Bell Person The Beatrice

About the Role

The bellperson position is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. This role supports the operation by acting as an additional set of hands wherever needed.

Responsibilities

• Approach all guest and employee interactions with attentiveness, friendliness, courtesy, and a service-oriented mindset.
• Support operations by escorting guests to rooms, assisting with luggage, and providing information about local attractions, activities, and directions.
• Answer phone calls and assist guests accordingly.
• Maintain cleanliness and appearance of public spaces, including the lobby, hallways, elevators, and restrooms.
• Ensure the bell cart is clean, well-maintained, and positioned in the lobby for use.
• Act as a lobby ambassador by greeting guests and ensuring their overall satisfaction.
• Notify management of any guest dissatisfaction.
• Assist with general front desk duties, such as check-in and check-out procedures.
• Perform other duties as requested by management.
• Attend meetings and training as required by management.

Requirements

• Customer service experience preferred but not required.

Skills

• Must display a friendly and warm disposition.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Must show initiative in job performance, including anticipating needs before they arise.
• Ability to work well in stressful, high-pressure situations while maintaining composure and objectivity.
• Effective problem-solving skills, including anticipating, preventing, identifying, and resolving workplace issues.
• Strong communication skills, including listening, understanding, clarifying, and resolving concerns raised by coworkers and guests.

Physical Demands

• Rotating schedules, including nights and weekends.
• Light work involving exerting up to 30 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to remain on your feet throughout the entire shift.