Bell Person

About the role

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. The Bell Person sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous, and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.

Work Environment

• Must be able to work in a fast-paced environment.
• Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors, and guest rooms).
• Will be required to work outside to transport luggage to and from vehicles.

Physical Demands

• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to push and pull carts weighing up to 250 lbs.
• Frequent bending, stooping, and kneeling.
• Ability to stand during entire shift.

Schedule

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Responsibilities

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag, and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints.
• Inform supervisor of major problems, complaints, disturbances, or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Requirements

• Previous hotel experience, or retail customer service preferred.

Qualifications and Skills

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• Ensure overall guest satisfaction.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts
• Additional Perks & Employee Discounts