Bell / Door / Transportation / Valet Attendant

Responsibilities

• Welcome guests upon arrival and departure in a professional, warm, and service-oriented manner.
• Absorb guests with luggage handling, storage, delivery, and retrieval efficiently and safely.
• Escort guests to guestrooms and familiarize them with resort amenities, room features, hotel services, and local attractions.
• Explain the operation of in-room technology, entertainment systems, and guestroom features as needed.
• Provide transportation assistance, valet services, and guest vehicle handling in accordance with resort standards and safety procedures.
• Safely park and retrieve guest vehicles while maintaining awareness of vehicle condition and security.
• Maintain accurate luggage storage, package tracking, transportation logs, and valet ticket procedures.
• Deliver packages, amenities, flowers, laundry, and guest requests promptly and professionally.
• Assist guests with directions, recommendations, transportation arrangements, activities, and local area information.
• Support Front Office operations by assisting with guest requests, communication, and lobby flow as needed.
• Maintain cleanliness, organization, and presentation standards throughout valet, bell, lobby, and guest arrival areas.
• Absorb room changes, special guest requests, group arrivals, and VIP arrivals/departures.
• Utilize proper radio and communication etiquette when communicating with team members.
• Follow all safety, security, transportation, and operational procedures.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, responsiveness, and attention to detail.

Qualifications

• Previous hotel, resort, valet, transportation, guest service, or hospitality experience preferred.
• Luxury hospitality experience preferred.
• High School diploma or equivalent preferred.
• Must possess a valid driver’s license with a driving record that meets company insurance eligibility requirements.
• Ability to safely operate a variety of guest vehicles, including manual transmission vehicles preferred.
• Strong communication and guest service skills with the ability to interact professionally with guests and team members at all levels.
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
• Ability to professionally handle guest concerns and operational challenges with sound judgment and composure.
• Ability to stand and move throughout the entire shift.
• Must be able to occasionally lift, carry, push, or pull up to 100 pounds, frequently move up to 50 pounds, and constantly move up to 20 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying shifts based on operational demands.
• Maintain confidentiality and professionalism in all guest and operational matters.