Bell/Door Attendant - Williamsburg Lodge

Essential Functions

• Greet and welcome guests as they arrive at the Williamsburg Lodge Hotel.
• Escort guests to their hotel rooms and assist with their luggage, using a baggage cart when necessary.
• Inform guests about the following:
  • hotel services available to guests
  • use of television
  • room temperature controls
  • hotel evacuation routes
  • Answer guest questions about the Williamsburg Lodge and Colonial Williamsburg
• Provide transportation for hotel guests to Colonial Williamsburg restaurants, attractions, and other on property locations, then return them to the hotel.
• Provide ice service upon request.
• Offer assistance to doorkeepers as needed.

Qualifications

• In accordance with Colonial Williamsburg insurance requirements, applicants must be 21 years of age.
• Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg criteria.
• Must be able to provide a 5-year Motor Vehicle Record prior to employment.
• May not have more than 1 moving violation or at fault accident within 12 months.
• May not have more than 2 moving violations or at fault accidents within 36 months.
• May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.
• Must demonstrate the highest standards of hospitality, courtesy and professionalism while interacting with guests, employees, managers and supervisors, even under busy and high-pressure situations.
• Must have the ability to:
• acquire in-depth knowledge of the Williamsburg Lodge and Colonial Williamsburg
• handle unexpected challenges with tact, courtesy and professionalism
• work nights, weekends and holidays as required

Physical Requirements

• transporting and handling up to 60 pounds
• using a bicycle as necessary
• climbing stairs