Bell / Door Attendant

About the role

The Vineta Hotel – situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue, the hotel embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. As the first US hotel to join the Oetker Hotels portfolio, The Vineta offers a unique opportunity to be part of a landmark property combining stylish décor with contemporary comfort and world‑class cuisine.

Responsibilities

• Greet guests upon arrival, opening doors and offering a warm welcome and assistance with luggage and transportation arrangements.
• Park vehicles for guests and other visitors requiring valet parking, maintain the front driveway congestion‑free through traffic control, monitor illegal parking, and immediately store vehicles.
• Safely and efficiently transport guest luggage to and from their rooms, ensuring items are managed with care.
• Provide guests with information about hotel amenities, services, and local attractions; answer inquiries and offer recommendations promptly and professionally.
• Assist with delivering items such as room service orders, packages, or other guest requests promptly and courteously.
• Collaborate with front desk staff and other departments to ensure seamless guest service.
• Build rapport with guests, anticipate their needs, and ensure comfort throughout their stay.
• Manage time efficiently to prioritize tasks and provide timely service.
• Ensure the lobby and main entrance are clean and organized; report any maintenance issues or safety hazards to management.

Requirements

• Minimum 1 year of previous work experience in a similar capacity within the luxury hospitality industry.
• Full‑time position.
• Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
• Valid Florida driver’s license required; ability to operate standard and automatic transmission.
• Fluent in English; other languages considered an asset.
• Ability to stand continuously and perform job functions during shift.
• Physical ability to reach, stoop, kneel, twist, bend, balance, lift, push, pull, and transport objects up to 75 lbs repeatedly during a shift.
• Guest‑centric approach and skill in managing the flow of guests and luggage during arrivals and departures.
• Genuinely warm, friendly, sincere, and outgoing nature; leads by positive example to strive for service excellence.
• Ability to apply conflict resolution and critical thinking skills in a collaborative environment.
• Legally authorized to work in the United States on a full‑time basis at time of application; visa sponsorship not available.

Benefits

• Competitive salary.
• Employer‑paid health benefits package.
• 401(k) plan matching program.
• Comprehensive overall compensation package (PTO, holidays).
• Excellent training and development opportunities with Oetker Hotels.
• Complimentary dry cleaning.