Bell Captain

Pay

$25 per hour.

About the role

The Bell Captain oversees the daily operations of hotel shuttle services, ensuring safe, punctual, and high-quality guest transport. Responsibilities include scheduling drivers, maintaining vehicles, enforcing safety standards, and managing guest satisfaction. Confers and cooperates with other department heads to ensure coordination of hotel activities.

Responsibilities

• Schedules drivers and maintains vehicles.
• Enforces safety standards and manages guest satisfaction.
• Confers and cooperates with other department heads.
• Assigns duties and shifts to workers and observes performances.
• Answers inquiries pertaining to hotel policies and services.
• Oversee day-to-day Guest Services activities.
• Provide "hands-on" support, especially during peak times and special events.
• Maintain and improve the quality of the guest experience.
• Participate in all coaching and performance management processes.
• Promote guest feedback programs as it relates to continuous improvement.
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Assist in locating guests' lost luggage.
• Oversees Valet and will need to have a current Driver's License, must be able to drive.
• Oversees all Hotel transportation needs.
• Correctly tag, store, and retrieve luggage from holding room.
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• As a concierge, assist guests by performing various tasks such as recommending restaurants/activities nearby or booking transportation.
• Manage Bell Stand telephone and answer within 3 rings using correct greeting and telephone etiquette.

Qualifications

• 1+ year department management or supervisory experience.
• High school diploma or equivalent; hospitality or customer service education is a plus.
• Previous hotel front desk or customer service experience preferred.
• Experience with hotel property management systems (e.g., OnQ) is a plus.
• Must be 18 years of age or older.

Skills

• Excellent communication and interpersonal skills.
• Strong attention to detail and time management.
• Ability to stay calm under pressure and handle difficult situations professionally.
• Proficient in Google Workspace and basic computer operations.
• Flexible availability, including evenings, weekends, and holidays.

Benefits

• Discounts with Columbia Sussex-managed properties nationwide.
• Hilton Team Member travel discounts and benefits.
• Flexible schedule.
• Sick time off.
• Opportunities for career growth and training.

Job Type

Full-time.

Work Location

In person.