Bell Attendant - Virginia Beach, VA

About the role

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. The Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage, providing directions, and ensuring smooth arrivals and departures.

Responsibilities

The primary objective of the Bell Attendant is to provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression.

• Guest Assistance and Luggage Handling: assist guests with luggage handling and provide support during check-in and check-out
• Transportation Assistance: arrange transportation, offer local recommendations, and coordinate with staff to fulfill guest requests
• Guest Requests and Concierge Support: handle requests, provide recommendations, and assist with deliveries
• Lobby and Entry Maintenance: keep the lobby and bell stand clean, organized, and welcoming
• Safety and Security Compliance: follow proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance

Requirements

• High school diploma or GED required, experience in parking, hospitality, or a similar customer service field is beneficial
• Valid driver’s license and reliable transportation required, along with maintaining an acceptable motor vehicle record
• Pass and maintain a clean background check

Skills

• Provide exceptional guest service through professional communication, active listening, and personalized assistance
• Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion

Work Environment

This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Benefits

• Health Benefits – Medical, vision, and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Pay

Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions)

Schedule

Full-time / Part-time status, non-exempt