Bell Attendant

Duties And Responsibilities

• Transfer luggage, trunks, and packages by hand or using baggage carts.
• Provide directions, travel details, and local area recommendations.
• Tag and handle guest luggage using claim checks.
• Valet park guest vehicles and retrieve them upon request.
• Operate hotel van to transport guests to local destinations.
• Escort guests to rooms and greet them upon arrival.
• Aid physically challenged guests or those with special needs.
• Cover for the phone or front desk as needed.
• Assist passengers with loading and unloading luggage.
• Communicate effectively with supervisors and team members.
• Deliver messages, packages, or amenities to guest rooms.

Qualifications

• Working knowledge of the English language.
• Excellent oral communication skills.
• Familiarity with the Rochester area.
• Professional appearance and demeanor.
• Previous customer service experience.
• Valid driver's license.
• Clean driving record with no drug/alcohol violations.

Additional Requirements

• This role requires physical activity, including walking, lifting, kneeling, and driving in all weather conditions.
• Must be able to lift 25-50 pounds and perform in hot, cold, bright, noisy, or otherwise challenging environments.
• Employees must be comfortable making independent decisions that impact guest experience and company reputation.
• This position also includes responsibility for navigating hotel ramps, guest vehicles, and local streets while following all applicable laws.