Bell Attendant - Omaha, NE

Position Summary

The Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage, providing directions, and ensuring smooth arrivals and departures. This role requires excellent customer service skills, attention to detail, and a professional, welcoming demeanor.

Primary Objective

To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression.

Essential Duties And Responsibilities

• Guest Assistance and Luggage Handling

• Assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience.
• Greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.

• Transportation Assistance

• Enhances the guest experience by arranging transportation, offering local recommendations, and coordinating with staff to fulfill guest requests, ensuring smooth travel and exceptional service throughout their stay.

• Guest Requests and Concierge Support

• Supports guest satisfaction by promptly handling requests, providing attendant recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.

• Lobby and Entry Maintenance

• Ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support a smooth and professional guest experience.

• Safety and Security Compliance

• Upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.

Additional Responsibilities

• Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Certification and Licenses

• A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.

Competency/Qualifications

• Knowledge, Skills, and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• A high school diploma or GED is required, experience in parking, hospitality, or a similar customer service field is beneficial.

Physical Demands and Work Environment

• This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
• Team members must maintain a professional appearance and adhere to uniform and grooming standards.
• Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Pay Transparency

• PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.
• PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation And Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee Leave

• PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

EEO Statement

• Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance

• Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

Job Title

Bell Attendant

Department

Valet Parking Operations

Reports Directly To

Account Manager

Status

Non-Exempt

Compensation

Hourly rate plus tips opportunities (Rates can vary by market / Tips based on service performance and customer interactions)