Bell Ambassador Supervisor

The Ivy Hotel

Company Description

Full-time

Department: Other

About the role

Welcome to one of the most challenging and rewarding positions at The Ivy Hotel. The Bell Ambassador Supervisor is responsible for leading the Bell Ambassador staff members, ensuring the workers are properly trained and always conducting themselves in a professional manner. This includes assigning outside valet shifts, monitoring performance and providing guidance through challenging situations. Candidates are the eyes and ears outside, ensuring safety of guests as well as associates. As an Ivy Hotel Bell Ambassador Supervisor you are responsible for the welcome, welfare and safety of all hotel guests, visitors, VIPs, and staff. You maintain the highest level of security for physical property - such as buildings, vehicles, luggage, and so on - to protect from theft or damage.

Responsibilities

• Assigning outside valet shifts
• Maintaining proper training for Bell Ambassador staff
• Monitoring performance and providing guidance
• Ensuring safety of guests and associates
• Maintaining the highest level of security for physical property
• Ensuring the House vehicle is well-maintained
• Monitoring gas levels, cleaning, and maintenance
• Maintaining all necessary licenses
• Providing superior customer service at all times
• Answering guest inquiries and concerns
• Ensuring guests feel warmly welcomed upon arrival and leave feeling like royalty

Qualifications

• Valid driving license is a must
• Able to stand outside for 8+ hours in all weather conditions
• Able to lift 50 lbs
• Able to run, kneel, and/or bend at the waist
• Hospitality experience is fantastic
• Earned a high school diploma or equivalent
• Previous experience as a bell ambassador

Benefits

• Paid Vacation and Holidays
• Medical and Dental Insurance
• Short and Long Term Disability Insurance
• Basic and Optional Life Insurance
• Retail Savings Plan
• Staff Meal