Behavioral Health Transport Specialist

Core Responsibilities

• Transport Operations
• Complete assigned transports
• Maintain punctuality and accurate documentation
• Patient Safety & Monitoring
• Maintain observation of patients
• Utilize safety equipment per policy
• Escalate concerns appropriately
• Ensure proper handoff
• Behavioral Management
• Use de-escalation techniques
• Maintain professionalism in high-stress situations
• Communication
• Coordinate with Transfer Center, facilities, EMS
• Report incidents and delays
• Safety & Compliance
• Perform vehicle checks
• Follow HIPAA and safety standards
• Participate in required training

Minimum Qualifications

• High school diploma or GED
• Valid driver’s license
• Ability to pass background check
• BLS certification (or obtain during onboarding)

Preferred Qualifications

• EMS, behavioral health, or transport experience
• CPI training
• Healthcare setting familiarity

Core Competencies

• De-escalation skills
• Situational awareness
• Communication
• Patient-centered care
• Reliability

Performance Expectations

• On-time transports
• Safety performance
• Documentation accuracy
• Communication effectiveness
• Satisfaction feedback

Physical Requirements

• Assist with loading/unloading patients using team members and equipment
• Manage patients/equipment over 100 lbs with assistance
• Respond to emergent situations

Work Environment

• Field-based role
• Exposure to behavioral health patients
• Stressful environments
• Variety of conditions