Behavioral Health Technician Supervisor

About the role

Position Summary The Behavioral Health Supervisor provides supervision of around-the-clock Behavioral Health staff performing daily client activities in a large residential treatment facility, or for multiple smaller facilities. The Behavioral Health Supervisor is responsible for oversight, monitoring, and tracking of services for clients and daily BH staff program responsibilities. They help to manage staff that support clinical and treatment goals and maintain a welcoming, nonjudgmental environment that encourages and supports clients in their recovery.

Responsibilities

• Maintain staff schedules, manage time, and review/approve time cards.
• Complete and post weekly staff schedules and coordinate coverage.
• Collaborate with the Behavioral Health Director to conduct performance reviews and complete performance review documents.
• Perform reviews and quality assurance checks for residential facilities to ensure documentation accuracy, cleanliness of grounds, and feedback to appropriate staff members and departments.
• Provide coaching as appropriate to Behavioral Health staff on all levels.
• Make recommendations for disciplinary actions to Behavioral Health Director and Human Resources Representative when applicable.
• Participate in interviews, onboarding, orientation, training, and monitor ongoing performance of assigned staff.
• Attend and participate in local leadership meetings as requested by the Behavioral Health Director.
• Maintain documentation of staff training.
• Collaborate with Human Resources team on staffing related activities as requested.
• Act as liaison between assigned Behavioral Health staff and other staff.
• Coordinate outside appointments and meetings for clients.
• Collaborate and support the clinical and medical team and other staff and departments.
• Perform all Behavioral Health staff job duties as needed for coverage.
• Available for alternate, evening, overnight, and weekend schedules/shifts as required to meet client needs, state, and regulatory agency requirements and business necessity.
• Responsible for ordering and stocking client supplies (literature and basic hygiene products) following appropriate review and approval by the Behavioral Health Manager.
• Coordinate and delegate client transportation, store runs, outings, and off-campus meetings.
• Provide oversight and quality assurance of assigned BH team members' documentation.
• Perform any other duties as assigned.

Requirements

• Minimum of four years' experience in substance use, mental health, or healthcare field or other relevant experience; OR Bachelor's degree; OR a healthcare license (CNA, MAP, CHA, etc.); OR an equivalent combination of experience, knowledge, skills, abilities, and competencies.
• High school diploma preferred.
• Valid Driver's License required.
• Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; responds well to questions.
• Knowledge of organization, communication, and interpersonal skills.
• Ability to exercise sound judgement, be attentive to detail, and maintain positive work attitude.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to understand and utilize program knowledge, such as the disease model, motivational interviewing, trauma-informed approaches, experiential approaches, CBT, self-help approaches, and evidence-based practices in client care.
• Familiarity with acute intoxication and/or withdrawal potential, biomedical conditions that affect treatment, emotional/behavioral/cognitive conditions that complicate treatment, the stages of change model/readiness to change scale, relapse potentials, and supportive recovery environments for aftercare (ASAM criteria for levels of care).
• Understanding of how to utilize medical knowledge, complete medication observations, observe detox clients, and complete and document vitals.
• Ability to document thoroughly in an electronic medical record.
• Ability to professionally interact and communicate with clients, client family members, referral sources, and vendors.