Behavioral Health Technician Lead & Trainer

About the role

The Behavioral Health Technician Team Lead serves as a clinical and operational resource for the Recovery Support team. This role is responsible for supporting onboarding, training, mentoring, and daily operations while reinforcing company standards, patient-centered care, and our organizational culture.

Responsibilities

• Serve as a role model by demonstrating professionalism, accountability, and exceptional patient care.
• Mentor and coach Behavioral Health Technicians through daily leadership and positive reinforcement.
• Aid in onboarding and orientation of newly hired Behavioral Health Technicians.
• Provide hands-on training for new team members during their onboarding period.
• Cross-train employees on first, second, and overnight shift workflows to ensure consistency across the program.
• Reinforce organizational culture, customer service expectations, and trauma-informed care principles.
• Aid leadership in identifying training needs and recommending process improvements.
• Provide ongoing coaching while supporting a positive and engaged work environment.
• Communicate concerns, trends, and opportunities for improvement to leadership.
• Provide direct supervision and support to patients throughout the treatment day.
• Build therapeutic relationships while maintaining appropriate professional boundaries.
• Conduct patient observations and complete documentation accurately and timely.
• Maintain a safe, structured therapeutic environment.
• Facilitate educational groups, recovery meetings, and recreational activities.
• Conduct room searches, property searches, and safety rounds.
• Administer urine drug screens in accordance with policy.
• Assist with admissions, discharges, and patient orientation.
• Transport patients using company vehicles as needed.
• Obtain basic vital signs and patient weights when appropriate.
• Respond appropriately during behavioral, emotional, or medical emergencies using approved de-escalation techniques.
• Maintain confidentiality in accordance with HIPAA and 42 CFR Part 2.
• Support daily shift operations and assist with staffing needs when requested.
• Promote consistency in documentation, patient engagement, and facility expectations across all shifts.
• Assist with quality improvement initiatives and operational projects.
• Help maintain compliance with Joint Commission standards, state regulations, and company policies.
• Perform other duties as assigned.

Qualifications

• Minimum of six (6) months of successful experience as a Behavioral Health Technician, preferably within a residential substance use disorder treatment setting.
• Demonstrated ability to mentor, coach, and support peers.
• High School Diploma or GED.
• Valid driver's license with an acceptable driving record.
• CPR and First Aid certification (or ability to obtain within 30 days of hire).
• Ability to work primarily first or second shift while maintaining flexibility to train and support overnight staff.
• Ability to participate in weekend rotation.

Preferred Qualifications

• One year or more of experience in substance use disorder or behavioral health treatment.
• Previous experience training or mentoring new employees.
• Knowledge of trauma-informed care, recovery-oriented practices, and de-escalation techniques.
• Experience facilitating patient groups.