Behavioral Health Technician (Greenbrook)

About the role

Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Northampton, MA! Directly contribute to improving the lives of patients through innovative treatments.

Responsibilities

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.

Requirements

• Minimum Qualifications: High School Diploma, Associate's Degree, Medical Assistant certification, or equivalent clinical certification, coupled with significant relevant work experience.
• Preferred Qualifications: Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least one year of healthcare work experience (not mandatory).
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred). Strong clinical interviewing skills. Knowledge of insurance payers and medical necessity guidelines (a plus).

Benefits

Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.

Pay

$20-22/hr (commensurate with education and experience).

Schedule

Full-time, Monday-Friday, 8-hour shifts between 7am-7pm.

Location

Primarily based in our Northampton center, with occasional regional coverage as needed.

What We're Looking For

Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.
Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic, and offer professional feedback.
Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads.

Our Ideal Team Member

Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.
Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic, and offer professional feedback.
Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads.

About Us

At the forefront of mental health care, Greenbrook operates 95+ U.S. centers offering cutting-edge, FDA-cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato® (for treatment-resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40,000 patients, with more than 1.3 million treatments administered.

Neuronetics is an Equal Opportunity Employer

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans. Neuronetics makes hiring decisions based solely on qualifications, merit, and/or business needs at the time. Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual.