Behavioral Health Technician

Essential Duties and Responsibilities

• Provide, coaching, mentoring, and modeling of self‑advocacy and recovery values.
• Aid members in identifying and achieving wellness (healthy lifestyle) and recovery goals.
• Deliver peer support, personal assistance, and skills training in-home and in the community.
• Absorb members in securing resources (housing, benefits, transportation, social services).
• Advocate for member needs to ensure access to appropriate needs.
• Coordinate assessments and annual updates; contribute to integrated service plans.
• Monitor treatment progress, service intensity, and adherence to care plans.
• Coordinate referrals, linkage, and follow-up with medical, behavioral, and community agencies.
• Provide health education, resource navigation, and system navigation support.
• Attend medical or behavioral health appointments with members as needed.
• Provide crisis intervention, de‑escalation, and safety planning.
• Notify supervisor of urgent concerns and respond to walk-in/emergent needs.
• Respond to walk‑in and emergent member needs, as assigned.
• Participate in triage and care-access support for members who present onsite, virtual, and/or through referral basis.
• Travel to members’ residences to provide support, education, and skill‑building, based on medical necessity.
• Transport members safely using agency or personal vehicle, per program guidelines.
• Conduct outreach and engagement via calls, home visits, and community coordination.

Skills & Requirements

• Education: Masters or Bachelor’s degree in a healthcare field and no related experience OR;Masters or Bachelor’s degree in a non-healthcare related field and 3 months relevant related experience OR;Associates’ degree in a healthcare field and 6 months related experience OR;Associate’s degree in a non-healthcare field and 1-year related experience OR;Certified Medical Assistant and 1-year related experience OR;Certified Peer Support Specialist and 1-year years related experience OR;High School diploma or General Education Equivalent (GED) and 2 years related experience.
• Certifications: Peer Support Specialist Certification, required. Commission Certified Care Manager (CCCM), a plus.
• Additional Requirements: Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle. Driver’s license is an essential requirement for performing duties for this position. Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
• Skills: Bilingual a plus. Extensive knowledge of community resources. Extensive knowledge of behavioral health challenges which include knowledge of the impacts of mental illness, domestic violence, and the dynamics of addictive behavior. Familiarity with various ethnic and cultural groups. Intermediate to advanced computer skills using MS Office products, Word, Excel, Access, etc., importing/exporting data to/from applications. Ability to communicate effectively both orally and in writing.