Behavioral Health Tech - Safety Net - day shift

About the role

Zepf Center is a leading provider of behavioral health and substance use disorder services in Northwest Ohio, serving the Lucas County community since 1971. Our Runaway Youth Shelter is a critical lifeline for young people in need, offering temporary shelter, care coordination, life skills development, and academic support.

Responsibilities

• Respond to mental health crises in the field or facility, providing immediate support to clients and their families.
• Conduct assessments and coordinate services with other health professionals.
• Observe, monitor, and engage with clients during activities to ensure their safety and well-being.
• Offer structured support in various settings, including residential units, emergency rooms, or community locations.
• Provide individualized emotional support to enhance clients' emotional stability and resilience.
• Work closely with mental health professionals, case managers, and other support staff to deliver comprehensive care.
• Participate in the intake and discharge processes, assisting with documentation and case management tasks as needed.
• Track and document clients' behavior and mental status, identifying potential risks and responding to changes in conditions.
• Employ de-escalation techniques and assist in behavior management when necessary.
• Facilitate activities and therapeutic interventions designed to promote recovery, encourage positive coping strategies, and support overall mental and emotional well-being.
• Accurately maintain client records, ensuring all interactions, interventions, and services are documented according to agency policies and procedures.
• Complete necessary reports, including shift logs, incident reports, and billing information.
• Provide outreach services, which may include transporting clients to appointments, emergency services, or community-based care providers.
• Handle incoming phone calls to the agency, providing information, referrals, and resources to individuals and families in crisis.
• Participate in regular training programs, such as CPR, First Aid, Crisis Intervention, and other professional development activities to maintain certification and enhance service delivery.
• Collaborate with team members to maintain a positive and cohesive work environment.
• Participate in unit meetings and interagency activities.
• Assist with coverage and flexibility to ensure uninterrupted 24/7 operations.
• Perform additional responsibilities as directed to contribute to the team's effectiveness and the overall success of services provided.

Qualifications

• High school diploma or equivalent, required.
• Bachelor's degree in a related field or at least three years of relevant experience in mental health or social services, preferred.
• Maintain certifications in: CPR, First Aid, and CPI.
• Additional relevant certifications may be required depending on the specific unit of assignment.
• Must be eligible to drive company vehicles.
• Valid driver’s license and eligibility for coverage as defined by the agency’s commercial insurance carrier (for those driving company vehicles).
• Proof of insurance (for those using personal vehicles for business purposes).