Behavioral Health Specialist

Job Duties

• Serves as the first point of contact for the CPAN/PeriPAN call line, assessing caller needs within scope of licensure, obtaining provider intake information, and completing required documentation and call forms in designated systems and tracking platforms.
• Provides curbside consultations to the primary care team.
• Routes psychiatric consultation requests to CPAN/PeriPAN psychiatrists as appropriate and facilitates communication between providers and consulting psychiatrists.
• Provides crisis intervention information, supports development of safety and clinic crisis protocols, and validates referral and resource information.
• Manages eConsult requests received through provider portals and ensures timely coordination and follow-up.
• Returns emails, text messages, and phone calls received after business hours to support continuity of care and provider engagement.
• Manages program communication platforms, including texting services, and provides timely support to participating providers.
• Serves as a liaison among providers, patients, families, community agencies, and healthcare professionals to facilitate access to behavioral health services and resources.
• Affords assistance to providers in identifying and accessing behavioral health referrals based on patient needs, insurance coverage, and geographic location.
• Researches, verifies, and maintains accurate behavioral health referral information and community resources.
• Contacts referral agencies and community partners to obtain updated information and maintains referral databases, including the Welnity resource database.
• Ensures resource information shared with providers is current, accurate, and timely.
• Affords assistance with CPAN/PeriPAN presentations, CME presentations, and Project ECHO presentations as needed.
• Participates in CPAN/PeriPAN workgroups.
• Conducts and supports team outreach and engagement activities via text, phone, email, or clinic visits as needed.

Minimum Qualifications

• Master’s degree in a related field.
• No experience required.
• Licensed Master Social Worker (LMSW), Licensed Professional Counselor-I (LPC – I), Licensed Psychological Associate-I (LPA-I), Licensed Marriage & Family Therapist-A (LMFT-A), Licensed Marriage & Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Licensed Clinical Social Worker (LCSW).

Preferred Qualifications

• Perinatal experience.