Behavioral Health Scheduler

About the Role

As a Behavioral Health Scheduler, you’ll play a vital role in supporting our clients' access to timely, person-centered behavioral health services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately, client information is up to date, and communication flows seamlessly between team members. This is a great opportunity for someone who thrives in a fast-paced environment, is highly organized, and enjoys making a difference through exceptional customer service and attention to detail. You’ll support a compassionate team of providers and be a key player in delivering accessible, integrated care.

Schedule

Monday through Friday, between the hours of 7:00 AM and 5:00 PM.

Responsibilities

• Answer high volume of incoming calls and assist clients with scheduling, rescheduling, and general inquiries
• Schedule appointments for multiple behavioral health providers across various locations
• Verify and update client information, including contact details and insurance
• Explain the Open Access process to clients seeking to begin services
• Accurately document call details and update the care team accordingly
• Coordinate interpreters when needed for scheduled appointments
• Follow up with clients who missed appointments to assist with rescheduling
• Manage Psychiatry Provider schedule changes, cancellations, and backfilling appointments
• Collaborate with front desk and department staff to ensure scheduling accuracy
• Maintain confidentiality and uphold HIPAA compliance at all times

Requirements

• High School diploma or GED preferred
• Experience with behavioral health scheduling preferred
• Experience with multi-line phone systems preferred

Skills

You’ll be a great fit for this role if you:

• Excel at communicating clearly and kindly, especially over the phone
• Stay calm and organized in a high-call-volume setting
• Are detail-oriented and confident working across multiple systems and screens
• Value teamwork and collaboration with clinical and administrative staff
• Take pride in delivering an excellent experience for every client
• Bring a positive, professional attitude and a commitment to helping others