Behavioral Health Patient Navigator - Psychiatry

About the role

The Patient Navigator (PN) is responsible for implementing day-to-day activities for programs and services within the Department of Psychiatry and Behavioral Health (e.g., Young Adult Program, Depression Recovery Center, Women's Behavioral Health, Suicide Prevention, Trauma Recovery), with a primary focus on supporting the Young Adult Program and related services, while providing support for trauma-informed programming. The PN will work alongside an interdisciplinary team of psychotherapists, psychologists, and psychiatrists focused on improving mental and behavioral health across the lifespan.

Responsibilities

• Assist with the recruitment and enrollment process for individual and group-based interventions by engaging with interested individuals, reviewing and triaging referrals within and outside of the medical center, providing detailed information about program content, costs, and scheduling.
• Address program inquiries, follow up with additional questions, and assess program suitability for prospective participants.
• Support all aspects of navigation through programs, including enrollment and payment for upcoming programs.
• Assist with individual and group scheduling, helping participants access behavioral health resources and providing ongoing support throughout the programs.
• In coordination with program team members across programs and services within the Department of Psychiatry and Behavioral Health and other clinical stakeholders, manage the scheduling and posting of upcoming offerings.
• Keep websites and related program materials up to date.
• Play a key role in quality assurance and research projects connected to the Young Adult Program and related services, including supporting IRB processes and coordinating the collection of satisfaction and outcome data.
• Maintain records of attendance and completion rates for group offerings, and schedule any follow-up visits with a program team member.
• Contribute to advertising and community outreach efforts aimed at supporting enrollment, increasing awareness of Young Adult Program services, and reaching diverse populations.
• Help maintain relationships with community partners and coordinate outreach events.

Requirements

Bachelor’s degree in psychology, communications, public health or related field; 0 years of relevant experience required. The PN will work on-site at an ambulatory clinic.

Qualifications

2-4 years of experience working with patients, public health services and/or community-based programming preferred.

Schedule

40 hours/week with 1 hour unpaid lunch. A hybrid schedule may be available after the first 12 months at discretion of leadership.