Behavioral Health Navigator - Nebraska CCBHC

About the role

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Responsibilities

• Provide an assessment of client’s presenting problem and barriers to recovery.
• Aid the client in identifying the treatment options available to address the problems and make appropriate referrals to those programs.
• Aid the client in problem-solving any barriers involved preventing the pursuit of any treatment options, including benefit management needs.
• Provide information and referral to address client needs.
• Make internal and external referrals to services as needed.
• Check client benefits with insurance companies, to ensure Medicaid/insurance coverage and that client understands coverage.
• Identify and present possible solutions to insurance barriers found.
• Remain knowledgeable and innovative with community resources to help navigate a client with identified needs.
• Engage and motivate clients into treatment/programming by utilizing a motivational interviewing skillset.
• Problem-solve barriers for community resources.
• Establish and maintain collaborative referral systems with both internal programming and community partners/referral sources.
• Develop and run groups with members of the community who are in community placement, such as hospitals and correctional facilities, and help educate and connect them to appropriate resources and supports.
• Provide case management to clients who are transitioning, yet facing barriers, into programming until program enrollment is possible.
• Enter collected data into computer database, schedule intake/follow-up appointments, and update information as needed.
• Complete and process “Release of Information” forms to obtain necessary clinical and other data significant to a client’s treatment.
• Maintain a system of records and reports necessary for statistical documentation of referrals and the tracking of clients from initial inquiry through admission to agency, or advisement of appropriate external resources.
• Maintain all reports required of the position.
• Show a comfort level in working with stressful individual/family dynamics.
• Display a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
• Cooperate and collaborate with program area staff, volunteers, and other Agency staff.
• Be dependable and punctual regarding scheduling and attendance.
• Absorb and abide by all specific program and Agency procedures, policies, and requirements.
• Develop personal and program-related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Create, maintain, and share as appropriate a dynamic self-care plan.
• Strive to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Perform other program-related duties as assigned.

Qualifications

• Bachelor’s Degree in Social Work or related field preferred.
• Two years’ experience in Behavioral Health setting.
• Demonstrates a high level of social work skills, practice, and knowledge.
• Valid Driver’s license, acceptable driving record.

Skills

• Excellent communication skills with clients, co-workers, and community entities.
• A high level of detail-orientation.
• A willingness to work with clients and a variety of pay sources to ensure coverage for services.

Pay

Compensation: between $19.74 and $23.54 per hour (wage is determined upon total years of relevant experience).

Schedule

Work Schedule: Monday through Thursday, 8:30 a.m. to 5:00 p.m., Friday 8:30 a.m. to 2:30 p.m.