Behavioral Health Navigator I - Casual

This is a hybrid position, with the first couple of months exclusively in-office. The incumbent will work rotating shifts, including days, evenings, and nights. Must work a minimum of 16 hours every 2 weeks and 1 weekend shift per month.

Responsibilities

• Meet standards for documentation and complete all required paperwork, including psychiatric evaluation and commitment paperwork.
• Demonstrate ability to utilize DSM-V and develop provisional diagnoses.
• Demonstrate knowledge of mental health laws and review inpatient commitment for accuracy, competencies, and proper time frames.
• Knowledge of insurance programs and processes; able to obtain authorizations as needed.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• Efficiently handle a high volume of calls and disposition callers to meet their needs rapidly.
• Follow outpatient scheduling or referral documentation guidelines.
• Respond rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
• Review and summarize patient information for admissions to a behavioral health unit and triage patients for appropriate placement.
• Verbally present cases to physicians and others.
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic placement.
• Provide accurate, timely information to coworkers, physicians, and outside agencies in a professional and courteous manner.
• Demonstrate expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources, and facilitating acceptance of referrals.

Requirements

• Bachelor’s Degree in Psychology, Counseling, or Social Work with one year of mental health direct care experience OR master’s degree in Psychology, Counseling, or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
• Ability to respond calmly and effectively, using good clinical judgment in psychiatric and medical emergencies.
• Ability to identify problems, implement resolution, and reassess situations.
• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, and gracious manner with all professional/non-professional contacts.
• Ability to work collaboratively within a multidisciplinary team.
• Ability to work under stress, with unpredictable patient flow, in a sometimes-crowded work environment.
• A personal disposition that is warm, friendly, caring, kind, and hospitable toward patients and colleagues.
• Exhibit openness and willingness to learn.
• Flexible schedule; rotating shifts.
• History/record of consistently delivering services with a service-excellent attitude.
• Ability and willingness to work in a managed care environment.
• Excellent ability and history of direct, gracious, courteous, and kind face-to-face, telephone, and nonverbal communication skills.
• May be in rooms where medications are stored; no contact with medications is allowed.

Licensure, Certifications, and Clearances

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Act 31 Child Abuse Reporting (with renewal)
• Act 33 (with renewal)
• Act 34 (with renewal)
• Act 73 FBI Clearance (with renewal)

*Undergraduate and graduate (if applicable) transcripts must be included with your application.