Behavioral Health Medical Assistant

JOB SUMMARY

The Behavioral Health Medical Assistant is a key member of the clinical care team, responsible for supporting psychiatric providers in delivering high quality, patient-centered care behavioral health services. This role involves conducting patient intake, assisting during evaluations, and coordinating referrals and follow-ups. The position requires strong organizational skills, attention to detail, and fluency in Spanish to provide effective communication.

Duties And Responsibilities

• Conduct patient intake procedures, including collecting vital signs, administering behavioral health screening tools, and providing clinical support to psychiatric providers during patient evaluations
• Administer intramuscular injections in accordance with medical guidelines
• Review and update patient medical histories, including current medications, before and after each visit
• Maintain a safe, secure, and compliant work environment by adhering to standards and regulations
• Stay up to date with medical knowledge through educational opportunities and professional publications
• Participate in staff and committee meetings, fostering collaboration and communication with team members
• Manage time effectively, prioritizing patient care and utilizing resources efficiently
• Document clinical encounters in the electronic health record (EHR), including visit summaries and provider instructions
• Coordinate psychiatric appointments, referrals, and follow-up care to ensure continuity of treatment
• Provide therapeutic communication and medical interpretation between providers and Spanish-speaking patients to support understanding and engagement in care
• Perform additional tasks assigned

Requirements

• At least 2 years’ experience as a Medical Assistant – required
• Active laboratory license – required
• Basic Life Support (BLS) Certification - required
• Fluency in Spanish, including medical terminology – required
• Reliable transportation – required
• At least 1 year experience within Behavioral Health – preferred
• Willing to obtain Mental Health first aid certification within 6 months of employment
• Proficiency with EHR systems and Microsoft Office applications
• Medicaid documentation standards

Qualifications

• Medical Assistant Certificate or equivalent - required

Key Competencies For Success

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit
• Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
• Outstanding ability to build interpersonal relationships at all levels
• Excellent communication skills, both written and verbal
• Demonstrated passion for community health care
• Proven ability to maintain integrity in a fast paced and high-demand environment
• Proven ability to manage performance goals
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations

Typical Physical Demands

• Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling, and lifting and/or moving up to 25 pounds
• Frequent sitting
• Manual dexterity
• Good reading eyesight and vision for close work
• Ability to communicate by speaking and hearing in person or on the phone