Behavioral Health Medical Assistant

About the role

Austin Regional Clinic is a large professional medical group with 35+ locations, offering various benefits including medical, dental, vision, flexible spending accounts, paid time off, 401(k), employee assistance programs, life insurance, long-term disability, tuition reimbursement, child care assistance, health & fitness, sick child care assistance, development opportunities, and more. For more details, visit here.

Responsibilities

• Rooms patients, takes and documents vital signs, and prepares patients for provider.
• Ensures completion of all necessary paperwork for both new-patient intake and established-patient follow-up.
• Reviews providers’ refill in-basket and assists with queueing up medication requests and routing to provider for approval.
• Reviews EMR system triage in-basket for any issues and calls/informs patients of normal lab results.
• Coordinates pharmacogenomic testing and helps plan, organize, and direct the Pediatric Behavioral Health Department’s clinic and administrative support functions.
• Coordinates and streamlines the overall processes for the Behavioral Health department, contacts patients who are overdue for follow-up to assist with scheduling and address any barriers, follows up by phone or letter with at-risk patients to help keep them connected to care, coordinates and manages provider appointments, ensures rooms are properly stocked and supplies are current and within expiration, administers medication under physicians’ direction and within the scope of practice as demonstrated by completion of training and testing, performs diagnostic testing such as EKGs, audiograms, typanograms, spirometry, and visual screenings as instructed, and documents in EMR system, cleans patient rooms as needed, including proper handling of dirty linens, refills medication per ARC refill when needed, assists providers with procedures by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam, obtains applicable consents and completes all necessary documentation in EMR system, maintains equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.), answers incoming phone calls to triage and may assist in non-clinical situations, trains new employees, assists in scheduling staff, performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Required to meet one of the following: Medical Assistant experience, CNA/EMT/PCT (or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, Graduate of a medical assistant program.
• Six (6) months or more experience as a Medical Assistant.
• Experience working in a behavioral health practice.
• Certification: Medical Assistant certification preferred.
• Licenses: Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required.

Skills

• Ability to administer medications and injections within scope of knowledge.
• Excellent organizational skills.
• Excellent phone listening skills.
• Excellent multitasking ability in a fast-paced environment and managing competing priorities.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Ability to work in a team.
• Excellent computer and keyboarding skills, including familiarity with smart phrases when taking phone messages and when routing directly to the appropriate clinical staff member.
• Ability to engage others, listen and adapt responses to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other relevant information.
• Ability to organize thoughts and ideas into understandable formats.
• Ability to apply common sense in performing tasks.

Behaviors

• Professional demeanor at all times.
• Adaptable to changing circumstances.
• Positive attitude towards work and colleagues.
• Commitment to continuous learning and improvement.
• Respectful and courteous treatment of all team members and patients.
• Compliance with all policies and procedures.

Motivations

• Passion for healthcare and patient care.
• Desire to contribute to a dynamic and growing organization.
• Interest in expanding career opportunities within a supportive team environment.
• Commitment to personal and professional growth.