Behavioral Health Lead Patient Coordinator

Job Summary

We are seeking a compassionate, organized, and proactive Behavioral Health Lead Patient Coordinator to join our Behavioral Health team.

Duties/Responsibilities

• Support the supervisor in Patient Coordinators workflow and administrative staff.
• Provide shadowing and coaching where needed.
• Assist overseeing patient intake, scheduling, and referral processes for behavioral health services.
• Serve as the primary point of contact for patients, families, and external partners.
• Ensure timely coordination of appointments, assessments, and follow-ups.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Help develop and implement workflows to improve efficiency and patient experience.
• Aid in staff scheduling and coverage planning.
• Monitor daily operations to ensure smooth clinic flow and access to care.
• Identify process gaps and implement improvements.
• Track and report key performance metrics (e.g., no-show rates, scheduling efficiency).
• Collaborate with clinical leadership to align administrative and care delivery processes.
• Ensure adherence to organizational policies, procedures, and regulatory requirements.
• Facilitate communication between providers, care teams, and administrative staff.
• Handle patient concerns or escalations in a professional and empathetic manner.

Education and Experience

• High school diploma or GED required.
• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field preferred.
• Minimum of 1 year of experience in a healthcare setting such as insurance eligibility, scheduling, billing, and any background regarding behavioral health.
• Prior leadership experience preferred.

Required Skills/Abilities

• Strong leadership, problem-solving, decision-making, and team management skills preferred.
• Excellent communication and interpersonal skills; patient communication and empathy.
• Proficient in healthcare management software and Microsoft Suite such as Outlook, Excel, Word, SharePoint, etc.
• Knowledge of HIPAA regulations, patient rights, and ethical standards.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Bilingual in English and Spanish preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.

Pay Range

$24 USD - $27 USD

Benefits

• Medical, Dental, & Vision Benefits
• Short & Long-Term Disability Benefits
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• 401(K)
• Paid Vacation and Sick Leave
• Paid Holidays
• Employee Referral Program
• Company Discount Program

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws.

Pre-Employment

Employment is contingent upon a successful pre-employment drug screening and background check.