Behavioral Health - Integrated Care Advocate

For nearly 10 years, we have provided integrated seamless access to mental health and substance use services alongside primary care, dental, OB, pharmacy services, and more. Hunter Health offers all-encompassing care for the Wichita community, including medical, dental, behavioral, vision, laboratory, radiology, and pharmacy services, all in one place. We pride ourselves in providing the support patients need to take control of their health and wellbeing. Our team is at the heart of our operations, living our mission and upholding our positive work environment with our Standards of Culture. We exist to improve the health and wellbeing of everyone in our community.

About the role

The Integrated Care Advocate is a core member of the primary treatment team, responsible for supporting and coordinating patients' mental and physical health care. This role involves supporting treatment plan goals, engaging and monitoring patients in Hunter Health programs, triaging patients for behavioral health emergencies, and collaborating with primary care teams to assist with holistic care.

Responsibilities

• Assists patients with severe and persistent behavioral health concerns to ensure successful treatment and goal management.
• Assists with grant implementation by coordinating activities, monitoring progress, and ensuring compliance.
• Collaborates with medical teams to assist with patient-centered care, promoting the integration of primary and behavioral health care.
• Provides behavioral interventions and follow-up care as directed by medical and behavioral providers.
• Maintains current knowledge of community resources and connects patients across all sites to appropriate referrals and support services.
• Supports patients involved in Medication Assisted Treatment (MAT) program.
• Educates patients and their families, along with Hunter Health staff, on the prevention and treatment of chronic conditions and behavioral health conditions.
• Adjusts communication with patients, depending on health literacy levels, to ensure understanding of health care plans or concerns.
• Responds to organizational emergency codes and other crisis situations to evaluate and intervene following crisis intervention procedures.
• Supports the management of disruptive patient behaviors.
• Maintains timely records in electronic health record (EHR) and other required paperwork.
• Provides administrative support for the Integrated Care team.
• Provides services in person or via telehealth to support patient access.
• Travels when necessary to meet operational needs.
• Performs all other duties as assigned.

Requirements

Physical and Mental Demands

• Talking: The ability to speak clearly and effectively to demonstrate knowledge and convey health education principles to a variety of audiences.
• Average Hearing: The ability to hear average conversations and respond accordingly.
• Repetitive Motion: Regularly required to sit; use hands to finger, handle, or feel. Required to stand, walk, and reach with hands.
• Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up objects, and pinching fingers together.
• Average Visual Abilities: Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• Reading: Ability to read and comprehend communication and instructions from a variety of sources.
• Writing: Ability to effectively communicate in writing in the form of emails and required reports.

Working Conditions

Works in a well-lit, climate-controlled environment.