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Behavioral Health Front End Ops Analyst - Samaritan Hospital - FT Days

IHA · Troy, NY · 2 days ago
Management$20.2–$29.3/hrFull-time

Position Summary

The Behavioral Health Front End Operations Analyst is responsible for:

  • The training and orientation of new hire registration staff
  • Working the daily/weekly/monthly follow up tasks to support the operations
  • Conducting site reviews on ROI's and regulatory compliance of admission paperwork
  • The design and implementation of new front-end processes and procedures
  • Making sure registration and insurance accuracy to provide feedback to leadership on performance and education to staff on deficiencies
  • Making sure monitoring and tracking client cases requiring authorization and notifying clinical staff when initial and concurrent reviews are required
  • Providing financial counseling to clients as needed
  • Making sure monitoring and tracking client cases requiring authorization and notifying clinical staff when initial and concurrent reviews are required
  • Covering and supporting front office operations at the SPHP Behavioral Health locations, both on-site and remotely as appropriate

Position Highlights

Quality of Life: Where career opportunities and quality of life converge.
Advancement: Strong orientation program, generous tuition allowance and career development
Work/Life: Positions and shifts to accommodate all schedules.
We offer great Benefits including: Competitive Pay, Paid Leave.

Education Requirements

Associates Degree in Business Administration or Health Services Administration, preferred.
Candidates with three to five years' experience in a Substance Abuse or Mental Health program or Patient Registration related field may be substituted.

Experience Requirements

  • Interpersonal skill necessary to establish and implement audit procedures, monitor projects, develop and present staff education programs and solve difficult administrative problems
  • Demonstrated ability to communicate and negotiate effectively with all levels of health care professionals
  • Demonstrated ability to think critically and solve problems
  • Experience working in team/collaborative environment (s)
  • Three to five years of hospital or Substance Abuse related patient interview and registration experience, preferably with some supervisory responsibility
  • Proficiency in computer software programs such as Excel, Word, and Microsoft Office

Principal Responsibilities

  • The training and orientation of new hire registration staff
  • This includes the design and implementation of training materials and new front-end processes and procedures
  • Making sure monitoring and tracking client cases requiring authorization and notifying clinical staff when initial and concurrent reviews are required
  • Providing financial counseling and help clients apply of assistance programs as needed
  • Making sure monitoring and tracking client cases requiring authorization and notifying clinical staff when initial and concurrent reviews are required
  • Covering and supporting front office operations at the SPHP Behavioral Health locations, both on-site and remotely as appropriate

Other Responsibilities

  • Covering and completing any and all front office tasks
  • The training and orientation of new hire registration staff
  • Working daily/weekly/monthly follow up tasks
  • Conducting site reviews for accuracy and quality of ROI's and regulatory compliance items performed in site front offices

Pay Range

Pay Range: $20.20 - $29.30
Pay is based on experience, skills, and education.
Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.

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