Social Services Case Manager - Outpatient Behavioral Health - FT - Days - MRH

About the role

This role collaborates with physicians, nurses, and multidisciplinary team members to develop a plan of care for each assigned patient from admission through discharge. The incumbent ensures patient progress towards desired outcomes by continuously monitoring care through assessments and evaluations. They assess and respond to patient/family needs by coordinating efforts of other team members and identify and resolve barriers hindering effective patient care.

Responsibilities

• Navigates patients through the healthcare system (post-acute choices, insurance plans, etc.) to coordinate care.
• Facilitates care conferences with patients, families, representatives, and other members of the care team.
• Assesses and initiates crisis interventions and Baker Act if necessary.
• Collaborates with the interdisciplinary team and consults with nursing staff to regularly evaluate patient needs.
• Collaborates closely with governmental agencies (such as DCF, APS, CMS, and KePro) to ensure safe post-acute care.
• Participates in discharge planning including coordinating patient transfers to other facilities and coordination of community resources.

Competencies

• ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, ANALYSIS AND DECISION MAKING - IT, CLINICAL POLICIES AND STANDARDS, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, DISCHARGE PLANNING CLINICAL EFFECTIVENESS, INTAKE - BEHAVIORAL HEALTH, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements

• Masters: Social Work (Required)
• BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART)
• BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART)
• BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART)
• BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)

Additional Job Information

• Complexity of Work: Requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. Must be able to lead others and take appropriate action when required.
• Required Work Experience: One (1) year of experience required.
• Other Information: Licensed Clinical Social Worker in Florida is preferred. JDCH Specific: Licensed Clinical Social Worker license is required for the following areas: Dialysis, Transplant, Cystic Fibrosis and mental status exams in the Emergency Department. Additional Education Info: Psychology, Mental Health, Marriage and Family, and/or related social services field.

Working Conditions and Physical Requirements

• Bending and Stooping = 80%
• Climbing = 0%
• Keyboard Entry = 80%
• Kneeling = 60%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 80%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 80%
• Squatting = 60%
• Sitting = 80%
• Squating = 60%
• Standing = 80%
• Walking = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 80%
• Distinguishing Color = 80%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Bio hazardous Waste = 60%
• Biological Hazards - Respiratory = 60%
• Biological Hazards - Skin or Ingestion = 60%
• Blood and/or Bodily Fluids = 60%
• Communicable Diseases and/or Pathogens = 60%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 60%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 60%
• Latex = 80%
• Computer Monitor = 80%
• Domestic Animals = 40%
• Extreme Heat/Cold = 0%
• Fire Risk = 40%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 60%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 60%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 80%
• Shift Days

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post-offer, pre-placement assessment, including drug testing.