Behavioral Health Case Manager III

About the role

BHCM III positions at DPC play a fundamental role in discipline management, recovery mission, and compliance with inspection and audit criteria. This class is distinguished from a licensed Social Worker as employees do not diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

Responsibilities

• Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.
• Refers or assigns cases to the appropriate unit or staff for effective service delivery and ensures quality of services provided by staff.
• Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations.
• Assists in analysis of operations, making recommendations to improve division/department policy and procedures.
• May maintain a caseload, providing guidance and related information to clients and families.
• Interviews clients, family members, or other relevant persons to obtain complete case histories.
• Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans.
• Prepares narrative, statistical, and court reports as necessary.
• May prepare application forms for benefits or services.
• Provides consultative services to state and private agencies and may participate in community projects.
• May supervise two or more merit full-time positions, including planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

Requirements

• Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
• Three years' experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Three years' experience in providing clinical treatment, counseling, or determining eligibility for services or benefits as part of a treatment team.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in narrative report writing.

Conditions of Hire

• This position is covered by a collective bargaining agreement.
• A satisfactory criminal background check is required as a condition of hire.
• Pre-employment drug testing is required upon a conditional offer.
• All new hires must attend the Statewide New Employee Orientation (SNEO) on their first day of employment.
• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify.

Benefits

To learn more about the comprehensive benefit package, please visit the Delaware Department of Human Resources benefits page.