Behavioral Health Case Manager

About the role

Join Vynca’s dynamic team dedicated to transforming care for individuals with complex needs. As a Clinical Lead Care Manager (internal title: Clinical Lead Care Manager) in the Enhanced Care Management department, you will serve as the client’s primary point of contact, coordinating with doctors, specialists, pharmacists, social services, and other providers to ensure aligned care. You will manage client cases, coordinate health‑care benefits, provide education, and facilitate timely, cost‑effective access to services while collaborating with caregivers, family support, and the broader Care Team to promote wellness, recovery, independence, resilience, and member empowerment. This hybrid position requires travel throughout Riverside County up to five days per week; candidates must reside within 20 miles of the assigned territory.

Responsibilities

• Assess member needs in physical health, mental health, SUD, oral health, palliative care, memory care, trauma‑informed care, social supports, housing, and referral/linkage to community‑based services and supports.
• Oversee the development of client care plans and goal settings.
• Offer services where the member resides, seeks care, or finds most accessible — office‑based, telehealth, or field‑based.
• Connect clients to needed social services and supports.
• Advocate on behalf of the client with health‑care professionals (e.g., PCP).
• Utilize evidence‑based practices such as Motivational Interviewing, Harm Reduction, and Trauma‑Informed Care principles.
• Conduct outreach and engagement activities to facilitate linkage to the ECM program and log activity in the CRM system.
• Evaluate client progress and update SMART goals.
• Provide mental health promotion.
• Arrange transportation (e.g., ACCESS).
• Complete all documentation, including outcome measures, within timeframes established by individual care plans.
• Maintain up‑to‑date patient health records in the EMR system and other business systems.
• Complete monthly reporting to ensure program compliance.
• Attend training as assigned.

Qualifications

• Active, unrestricted ACSW, LCSW, LMFT, or LPCC license in California required (organization does not provide clinical supervision toward BBS licensure).
• 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations; 2+ years preferred.
• Working knowledge of government and community resources related to social determinants of health.
• Excellent oral and written communication skills.
• Positive interpersonal skills required.
• Valid driver’s license and reliable transportation.
• General computer skills with working knowledge of Google Workspace, MS Office, and the internet.
• Bilingual (English/Spanish) strongly preferred.
• Influenza vaccination required for patient/client‑facing roles (religious/medical accommodations considered but not guaranteed).
• Successful completion of a background check, which may include a drug test or other health screenings, prior to employment.
• Employment eligibility verified via E‑Verify upon hire.

Skills

• Excellent oral and written communication.
• Strong interpersonal and advocacy abilities.
• Knowledge of government/community resources for social determinants of health.
• Proficiency with Google Workspace, MS Office, internet‑based tools.
• Bilingual English/Spanish (preferred).
• Experience applying Motivational Interviewing, Harm Reduction, and Trauma‑Informed Care.
• Ability to develop and update SMART goals and care plans.
• Skill in coordinating care, arranging transportation, and maintaining EMR/CRM records.
• Capacity to conduct outreach, engagement, and monthly compliance reporting.

Benefits

Receive a $2,500 sign‑on bonus when you sign your offer by September 30, 2026. The bonus will be paid in installments; full details are available upon request.

Schedule

Monday‑Friday, 8:30 am – 5:00 pm, with a mix of in‑person