Behavioral Health Case Manager

About the role

The Behavioral Health Case Manager provides direct services and coordinates care for participants with complex behavioral health needs. Working closely with multidisciplinary teams, they develop participant-centered treatment plans, conduct assessments, and facilitate access to necessary services through referrals and outreach. Responsibilities include case management, rehabilitative services, documentation, and collaboration with community agencies to ensure timely care. They participate in team meetings, maintain accurate records, and support quality assurance efforts.

Responsibilities

• Deliver case management, outreach, and psycho-educational services.
• Assess participants’ health and psychosocial needs to develop individualized plans.
• Coordinate with internal departments and community providers to facilitate timely referrals.
• Maintain comprehensive documentation and participate in team meetings.
• Educate participants and families about treatment options and resources.
• Conduct in-home assessments and community visits as needed.
• Support quality improvement initiatives and ensure compliance with policies.

Qualifications & Skills

• Bachelor’s degree in psychology, social work, or related field.
• Minimum one year of case management experience with diverse populations.
• Proficiency in computer systems, including electronic health records and Microsoft Office.
• Excellent communication, customer service, and documentation skills.
• Valid driver’s license and insured vehicle for community travel.

Work Environment

Primarily office-based with community and in-home assessments, requiring prolonged sitting, walking, standing, and light lifting. Travel within the community is necessary.