Behavioral Health Care Coordinator

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

About the role

The primary location for this role is remote, with expected schedule requirements of Monday to Friday, either 8:00 AM - 5:00 PM or 10:30 AM - 7:00 PM.

Responsibilities

• Monitor high-risk pediatric patients (up to 21 years old), some recently discharged from the hospital, ensuring appropriate follow-up and adjusting care plans as needed.
• Conduct biopsychosocial assessments to address behavioral, social, emotional, and systemic needs of the patient and family.
• Create and evaluate the effectiveness of the patient/family’s care plan and modify based on families evolving needs and goal progression.
• Provide intervention consistent with the social/emotional/physical needs of patients and caregivers, such as mental health crises, behavioral issues, and family conflict.
• Facilitate case management and support requiring clinical expertise in various systems, focusing on helping patients and families negotiate the complexities involved with a mental health diagnosis and potentially co-occurring medical conditions.
• Resource validated external services requested by the family to meet behavioral and social needs, such as social services agencies and behavioral specialists.
• Provide interventions in response to crisis to de-escalate and stabilize patient and family members.
• Provide psychoeducation on the nature of mental health diagnosis and progression, the importance of treatment adherence, and related information as appropriate.
• Collaborate with external care team members regularly, including school systems, specialists, and child welfare agencies as needed.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress.
• Represent Imagine Pediatrics commendably to patients, families, providers, and the community.
• Perform other duties and assume other responsibilities as assigned by manager.

Requirements

• Master’s degree with major course work in social work or related field required.
• LMSW required.
• Minimum 3-5 years of post-graduate experience in health care social work/case management in behavioral health required.
• Experience working with pediatric population and family systems required.
• Proficiency in motivational interviewing practices and/or techniques; goal setting and intervention; assessment of needs.
• Knowledge of social work including crisis prevention and intervention.
• Experience with providing telehealth services.
• Knowledge of MS Office Suite and ability to work in online platforms.
• Strong knowledge of behavioral health principles and practices.
• Proficient in trauma-informed care practices.
• Strong knowledge of pediatric/adolescent mental health common signs and symptoms and able to identify difficulties with coping.
• Role is remote with 10% travel necessary for training/education purposes.
• Ability to work afternoons and evenings.
• Bilingual Spanish strongly preferred.

Benefits

• Base salary range of $70,000 - $77,000 in addition to annual bonus incentive.
• Competitive medical, dental, and vision insurance.
• Healthcare and Dependent Care FSA; Company-funded HSA.
• 401(k) with 4% match, vested 100% from day one.
• Employer-paid short and long-term disability.
• Life insurance at 1x annual salary.
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays.
• Paid new parent leave.
• Eligibility to participate in an employee equity purchase program (as applicable).

Our Values

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.