Behavioral Health Care Coordinator

Duties And Responsibilities

• Manage and update referral tracking systems daily using Excel and other internal tools.
• Review and follow up on prior-day referrals and ensure same-day referrals are assessed by the next business day.
• Prioritize urgent referrals and coordinate timely follow up with behavioral health providers.
• Accurately update referral statuses appropriately (e.g., “pending-booked,” “pending-no show,” “addressed-declined”).
• Maintain an accurate and up to date master referral and waitlist database.
• Ensure timely and accurate completion of treatment plans, 90-day reviews, LOCUS & CASII assessments, and progress notes.
• Track initial assessments and update therapist caseload records accordingly.
• Verify the completion of all required documentation, including patient consents, behavioral health intake forms, and treatment plans.
• Notify clinical staff of any missing or incomplete documentation.
• Identify patients for discharge based on attendance and engagement criteria.
• Initiate discharge protocols following two consecutive no-shows and three documented follow-up attempts.
• Collaborate with licensed clinical social workers (LCSWs) and care coordinators to finalize discharge documentation.
• Issue and archive formal discharge notifications (planned and unplanned).
• Transition patient records from the active caseload to the discharge archive in accordance with data retention policies.
• Ensure all clinical documentation adheres to Medicaid Chapter 300 requirements.
• Monitor intake documentation to ensure inclusion of required elements such as session details, HPI, biopsychosocial assessment, MSE, risk assessment, and clinical plan.
• Progress notes must include session summaries, client statements, behavioral status exams, treatment progress, risk evaluation, and clinical interventions.
• Promote and demonstrate Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality, and Joy.
• Maintains a courteous and professional demeanor.
• Maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
• Performs all other duties as assigned.

Requirements

• 1 year of experience in a healthcare or behavioral health setting.
• High school diploma or equivalent.
• Proficiency with electronic medical records (EMR) systems.
• Bilingual English/Spanish (preferred).

Key Competencies For Success

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
• Demonstrated passion for community health care.
• Proven ability to maintain integrity in a fast paced and high-demand environment.
• Proven ability to manage performance goals.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
• Strong organizational skills, attention to detail, and excellent communication skills.
• Ability to work collaboratively in a team environment.