Behavioral Health Care Coordinator
Location: Remote – Candidates must reside in the Tampa, FL area
About the role
The Care Coordinator is a key member of the Behavioral Health Team and serves as an advocate for patients by coordinating care to minimize wait times for services, effectively assess needs, and increase engagement in therapy and integrated services. They directly support evolvedMD's Behavioral Health Managers (BHMs) by promoting effective engagement of patients referred for external support services.
Responsibilities
- Collaborate with BHMs both in-person and virtually to assess patient needs, support the implementation and follow-up of care plans, and contribute to team-based treatment planning within the Collaborative Care Model.
- Engage directly with patients, both face-to-face and telephonically, to provide education, emotional support, and assistance in accessing external community and behavioral health resources; serve as a patient advocate and care navigator.
- Utilize knowledge of common mental health disorders to deliver informed care, including timely follow-ups, crisis intervention, and coordination during discharges from behavioral health hospitalizations.
- Maintain accurate and timely documentation of all patient interactions in electronic health systems, ensuring compliance with HIPAA and organizational standards for reporting and confidentiality.
- Work independently in a fast-paced clinic setting and remote environment while continuously building expertise in the CoCM and promoting continuity and quality of care across services.
Requirements
- Bachelor's degree in a clinical behavioral health field (e.g., counseling, social work), preferred.
- Two or more years of experience in case management, care coordination, and/or behavioral health.
- Bilingual (Spanish/English) is required.
- Potential for competency in multiple Electronic Health Record Systems.
Skills
- Proven commitment to patient impact and driving clinical outcomes.
- Desire to work as a team with a diverse set of behavioral and physical health providers to ensure "Whole Patient Care, Upfront and Ongoing."
- Ability to manage one's own time efficiently.
- Resourceful problem solver who can take charge when appropriate and ask for guidance when needed.
- Growth mindset and agility to learn, grow, and pivot in an ever-changing environment.
Benefits
- Competitive benefits including medical, dental, vision, and EAP.
- 200+ hours of PTO and holidays per anniversary year, increasing with tenure.
- Consistent 8 AM–5 PM schedule, no on-call, no nights or weekends.
- Culture promoting self-care, boundaries, wellness, and prevention of burnout.
- Leaders coached on psychological safety.
Pay
$24–$27 an hour, plus performance-driven quarterly bonuses and a $2,080 bilingual stipend.
About Us
At evolvedMD, we lead the integration of behavioral health services in modern primary care using an upfront, innovative, and ongoing approach. We embed behavioral health managers into collaborative teams at practice locations or virtually, ensuring early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes.