Behavioral Health Care Advocate - CA - Remote

Primary Responsibilities

• Handle inbound calls from providers and members in a call center / queue-based environment.
• Conduct initial and concurrent clinical assessments and determine appropriate levels of care based on medical necessity.
• Explain and administer benefits according to plan descriptions for all levels of care (OP, IOP, PHP, RTC, IP).
• Manage and resolve complex or escalated callers/issues in a fast-paced environment.

Required Qualifications

• Master's degree in Psychology, Social Work or Marriage and Family Therapy, LPCC, or PhD/PsyD.
• Clinical license in LCSW, LMFT, LPCC that is active and unrestricted in the state of California.
• 2+ years of experience in behavioral health.
• Live in and be a legal resident of California for the duration of employment.
• Ability to work 8:30am-5pm PST.
• Ability to work rotating holidays.
• Dedicated office space and access to high-speed internet service in your home.

Preferred Qualifications

• Dual diagnosis experience with mental health and substance abuse.
• Experience in working in an environment that required coordinating benefits and utilizing various resources to meet patient needs.
• Experience with utilizing computer applications and softphone to complete all primary work responsibilities.
• Proficiency in Microsoft Office Suite Program (Word, Teams, Outlook, Excel, etc.).

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.