Behavioral Health and ABA Service Ambassador

At The Children’s Institute of Pittsburgh, the Behavioral Health and ABA Service Ambassador provides administrative support for client access and scheduling across Behavioral Health and ABA service lines, ensuring exceptional service that aligns with the institute’s mission and values.

Schedule

Full Time; Monday through Friday

Responsibilities

• Provide clerical support for behavioral health and ABA service lines, including client scheduling, filing, faxing, preparation and monitoring of medical records, answering phones promptly, obtaining pre‑authorizations, managing client records, and triaging phone calls.
• Respond to referral inquiries received via phone or websites.
• Assist clients in completing required intake documentation by offering guidance and expertise as needed.
• Ensure accurate scheduling of client appointments for behavioral health and ABA services.
• Accurately input client demographic and insurance information into the EMR.
• Enter timely data for no‑shows, cancellations, and arrived appointments.
• Maintain a safe, welcoming, and organized client waiting area; collect and accurately record payments and fees; produce receipts for caregivers/patients.

Qualifications

• High school diploma or GED preferred.
• Minimum of three years of healthcare or customer service experience required.
• Adept at utilizing an electronic medical record (EMR), computer, telephone, and other relevant technologies.
• Strong communication and organizational skills.
• Skilled at multitasking in a fast‑paced environment.
• Exceptional customer service skills.
• Remarkable time‑management abilities.
• Working knowledge of medical terminology, conditions, and associated treatments.
• Certification in CPR, First Aid, and Child Abuse (training will be provided).
• Clearances required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance.

Benefits

• Medical and prescription insurance – choice of two health plans and networks.
• Dental and vision – free coverage for team members.
• Paid Time Off (PTO) and holidays.
• Medical, bereavement, educational, and personal leaves.
• Paid parental leave (birth & adoption) – 6 weeks.
• 403(b) retirement plan – pre‑tax & Roth options; employer match after 1 year.
• Student loan refinancing program.
• Public Service Loan Forgiveness program – CI qualifies as a non‑profit.
• Education assistance/tuition reimbursement.
• Professional development/CEU opportunities.
• Life and short‑ & long‑term disability insurance.
• Credit union membership.
• Team member recognition events.
• Referral bonus.
• Employer‑paid CPR certification.
• Travel mileage reimbursement at the federal rate.