Behavioral Health Administrative Assistant

About the role

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. This full-time, onsite position in Andover, MA supports the PHP/IOP Clinic with normal business hours, Monday through Friday.

Responsibilities

• Greet patients and visitors with warmth and professionalism upon arrival at the facility.
• Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
• Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
• Verify patient insurance information and assist with billing inquiries as needed.
• Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health.
• Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
• Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
• Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.

Requirements

• High school diploma or equivalent required.
• Background in behavioral health.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills required.
• Knowledge of mental health terminology and procedures is a plus.

Preferred Qualifications

• Associate's or bachelor's degree.

Benefits

• Comprehensive health & wellness benefits including medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
• Responsible PTO policy allowing full-time and part-time employees to take the time they need.
• 401(k) with company match.
• All licensing fees covered, including opportunities for cross-licensure when applicable.
• Annual stipend for tuition reimbursement, ongoing education, or CEUs.
• Structured clinical supervision toward licensure for pre-licensed clinicians, and best-in-class supervision for all clinicians.

Pay

Pay Range: $25 USD - $32 USD