Behavioral Health Access Representative - Sign On Bonus!

Pay

Pay Range: $25.00 - $30.04 per hour
$1,000 Sign On Bonus at start and $1,000 Bonus after 12 months for qualified hire!

Responsibilities

• Greet and assists patients and family members at the designated facility.
• Checks patients in and out for appointments and schedules follow up appointments as needed or directed.
• Collections, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to ensure prompt and accurate billing.
• Screens patients for priority risks and raises questions and concerns on complex patient situations to the clinic supervisor(s).
• Processes, accepts, and tracks referrals/consults for clinic.
• Schedules appointments for intakes and ensures all documentation is completed.
• Assigns the patient for an assessment, collects required consents, and calls clients for appointments.
• Reviews Intake Packet for completion and accuracy, reviews Annual Consents, and scans documents.
• Ensures common areas are tidy including conference rooms, classrooms, and lobby.
• Maintains confidentiality of all verbal, written, and electronic forms of communication or information sharing.
• Supports clients when they appear upset or overwhelmed and requests a supervisor if a client becomes distressed.
• Works collaboratively with peers and/or colleagues, aiding as needed to meet the needs of patients and organizational goals.

Requirements

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites (Raven's Way in Juneau and SUDs in Sitka).
• First Aid required for residential sites (Raven's Way in Juneau and SUDs in Sitka).
• 2 years of office experience preferred.
• Medical office experience preferred.

Qualifications

• Knowledge of Office functions.
• Computer applications.
• Office machines and equipment.
• HIPAA privacy rules.

Skills

• Verbal and written communication.
• Problem solving.
• Time management, organization, and customer service.
• Data entry with a high degree of accuracy and detail orientation.
• Ability to prioritize work and multi-task in a fast-paced office setting with many interruptions.
• Self-start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Demonstrate time-management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.

Benefits

SEARHC offers generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

M-F 7:30am - 4:30pm

Position Information

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!