Patient Access Coordinator - $21-22hr + Weekly Incentives!

This position is responsible for patient outreach and coordination of care. This job description may be edited at any time per the company’s needs, with relevant notice to the employee.

Schedule

Monday-Friday, business hours as needed.

Responsibilities

• Use company software to track patients in the system and ensure proper outreach to beneficiaries.
• Contact and schedule patients for appropriate appointments for company participants.
• Assist practices to increase performance of annual wellness visits (Medicare patients) and annual physicals (commercial patients) as well as follow ups and any other medically necessary visits.
• Develop rapport with patients, caregivers, physicians, and providers and deliver superior customer service.
• Utilize strategies/toolsets for more accurate, efficient, and engaging communication with patients, office staff, and company teams as requested.
• Maintain patient engagement processes and systems.
• Foster a team approach by working collaboratively with the family, primary care provider, and other members of the healthcare team to ensure coordination of services.
• Provide summaries to relevant stakeholders to improve patient outcomes.
• Must abide by all HIPAA, confidentiality, and privacy laws.
• Communicate as needed with physicians and other healthcare professionals.
• Other duties may be assigned by your supervisor and managers.

Requirements

• 1-2 years’ experience with patient engagement/interaction preferred.
• 1-2 years’ experience in a contact center environment.
• 1-2 years’ experience working with major EMR software (eClinical, Athena, PracticeFusion, etc.).
• Bilingual preferred.
• Working knowledge of health delivery systems/general practices.
• Experience with intranet or web-based communication vehicles.
• Excellent written and verbal communication skills and customer service.
• Oral communication: speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; escalates issues to management as needed.
• Safety and security: uses equipment and materials properly.
• Attendance/punctuality: is consistently at work and on time.
• Knowledge of HIPAA: legal and ethical considerations related to employee information.
• Must be computer literate in EMR and Microsoft Office products.
• Unrestricted driver's license.

Education

AA or Bachelor’s degree an advantage but not required.

Physical Demands

• Combination of standing, sitting, bending, and reaching.
• May work at computer monitors for prolonged periods.
• May lift and/or move up to 10 pounds.