Patient Access Representative (74069)

About the role

As the first face and voice of Women’s Care, the Patient Access Representative is a critical role for the practice. They serve as the first touchpoint that begins the patient experience, with customer service being at the forefront. This role ensures our patients' experience with us is extraordinary by handling registration, scheduling, and billing with accuracy and care.

Responsibilities

• Greet all patients and visitors with a smile in a prompt and courteous manner.
• Obtain and confirm patient demographics and update patient profiles, including proper patient identification according to Women’s Care policy.
• Collect payments and assist patients with billing concerns while ensuring time-of-service collection goals are met.
• Scan insurance cards, IDs, and other pertinent information into the EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Set up payment plans for patients unable to pay balances per Women’s Care Payment Plan policy.
• Answer a high volume of incoming phone calls and respond to patient emails promptly in accordance with Women’s Care Values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby frequently to ensure no one has been waiting too long and keep patients informed if provider delays occur.
• Assist patients who are having difficulty with online registration or completion of forms.
• Schedule or reschedule appointments.
• Act as a backup to verify patient insurance information and determine possible patient payment responsibility.
• Verify that all patients have had insurance eligibility and registration completed prior to being seen by the provider.
• Schedule any follow-up appointments upon patient checkout.
• Ensure all appointments in eCW are “checked out” at the end of each day or appropriately updated.
• Maintain a tidy and presentable lobby and front area, including cleaning the waiting room if necessary.
• Demonstrate and embody the Women’s Care mission and core values.
• Comply with all HIPAA rules, regulations, and guidelines.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Exceptional customer service experience and a true desire to help others while providing a positive patient experience at every encounter.
• Strong organizational skills.
• Customer-centric focus with a warm, welcoming, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Dependable, reliable, and punctual.

Preferred Skills

• One year of experience working in a medical office or healthcare setting (OB/GYN experience a plus).
• General knowledge of medical terminology and billing.
• Experience working with an electronic medical records system, specifically eClinicalWorks (eCW).

Benefits

• Competitive compensation package.
• Health, dental, and vision benefits.
• Paid time off and paid holidays.
• 401k plan.
• An opportunity to make a difference in patients' lives every day.

About Women’s Care

Founded in 1998, Women’s Care is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

At Women’s Care, we believe that our success is built on a foundation of strong, shared values: Communication & Collaboration, Transparency, Accountability & Integrity, Patient Care & Innovation, Excellence, and Respect. With the commitment of our employees, we remain true to our mission of providing unparalleled healthcare services to women every day.