Behavior Tech Scheduling Coordinator

About the role

Cambrian Homecare, LLC (part of the Dungarvin family of companies) provides in-home care services since 1996, focusing on helping individuals live independently and with dignity. The role involves supporting a specialized program for individuals with behavioral challenges.

Responsibilities

• Scheduling & Coverage Coordination: Coordinate caregiver schedules for clients with behavioral support needs, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests.
• Client, Family & Caregiver Communication: Serve as a primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, communicating changes, and delivering exceptional customer service through high-volume phone and written communication.
• Behavior Plan & Service Coordination Support: Review client assessments, behavior support plans (BSPs), individualized program plans (IPPs), and service requirements to support caregiver placement decisions and communicate key information to care teams.
• Interdisciplinary Collaboration & Case Participation: Participate in case management meetings and collaborate with recruiting, operations, clinical teams, and external partners to support service delivery, client outcomes, and program growth.
• Authorization & Service Utilization Monitoring: Monitor authorized service hours, staffing needs, and client schedules to support service utilization, identify staffing gaps, and assist with onboarding new referrals and services.
• Documentation & Operational Support: Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced program.

Qualifications

• MUST HAVE:
• Education: High school diploma or equivalent
• Language Skills: Bilingual (English and Spanish)
• Behavioral Health Experience: 2+ years of experience in ABA, behavioral health, behavioral respite, direct support services, developmental disabilities, or a related field supporting individuals with behavioral support needs.
• Coordination & Customer Service Experience: Experience in scheduling, service coordination, or customer service in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.
• Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint)

• NICE TO HAVE:
• Certifications: RBT (Registered Behavior Technician), CPI (Crisis Prevention Institute), or similar Behavioral / Crisis-related certifications.
• Healthcare Operations & High-Volume Coordination: Experience in healthcare, home care, or service coordination environments managing caregiver schedules, client needs, and high volumes of calls, tasks, and competing priorities in a time-sensitive setting.
• ABA & Behavioral Services Experience: Experience supporting individuals with behavioral challenges through ABA programs, behavioral respite services, developmental disability services, or related behavioral health environments.
• Healthcare Systems & Service Utilization: Experience with scheduling or care coordination platforms (e.g., MatrixCare or similar), including authorization or utilization workflows.

Skills Critical for Success

• Ownership & Regional Accountability: Takes full ownership of assigned territory and caseload, proactively identifying staffing gaps and driving follow-through.
• Communication & Relationship Management: Builds strong relationships with families, caregivers, clinicians, and Regional Center partners.
• Urgent Response & Calm Under Pressure: Stays composed in crisis-driven, fast-changing situations. Responds quickly to urgent staffing needs while remaining solution-focused and steady during high-stress conversations or service disruptions.
• Judgment & Adaptive Problem Solving: Makes sound decisions in ambiguous, real-time situations with competing priorities. Adapts quickly to regional staffing challenges and varying caregiver availability across region.
• Emotional Intelligence & Boundaries: Balances empathy with professionalism in sensitive conversations. Builds trust with families while maintaining appropriate boundaries in emotionally complex situations.
• Collaboration & Team Support: Works closely with internal teams and peers to ensure coverage and continuity. Actively supports others during high-volume or crisis periods.
• Adaptability: Thrives in a constantly changing environment with shifting priorities, urgent requests, and unpredictable staffing needs.

Why You'll Love This Role

You'll join a collaborative team that values communication, initiative, and problem-solving. If you enjoy building relationships, working with a sense of urgency, and balancing both people-focused and operational responsibilities, this role offers meaningful work with visible impact every day, where no two days are ever the same. This role is highly dynamic and reactive; no two days are the same, with priorities shifting rapidly based on client needs, caregiver availability, and urgent service requests.

Additional Information

• SKILLS CRITICAL FOR SUCCESS

Important Information

• We believe in supporting not only those we serve but also each other, fostering a collaborative and supportive work environment for all.
• Dungarvin, Cambrian, and Compass are Equal Opportunity Employers.