Beer Guide

About the company

Elephant & Co. is a family of companies focused on fermentation. From beer to pizza, everything we do is built on three values: Being Intentional, Staying Scrappy, and Spreading Kindness. It all started in 2017 in the heart of Detroit’s Eastern Market with Eastern Market Brewing Co. and has since expanded with ventures in new locations. PIZZA & BEER is the latest venture from Eastern Market Brewing Co. Join Elephant & Co. and become part of our growth story, delivering Detroit-style pizza and market-fresh beer to our community.

About the role

We are seeking a knowledgeable and enthusiastic Beer Guide to join our team. As a Beer Guide, you curate the best possible experience for our guests by leading them through our taproom with educational charisma, ensuring all patrons enjoy their visit. You’ll engage with customers, recommend the perfect beers and Detroit-style pizza, and enhance their beer-drinking adventures with your expertise and storytelling skills. This role is about more than beer—it’s about building connections within the community as part of a close-knit team that values intentionality, scrappiness, and spreading kindness.

Responsibilities

• Greet and engage with guests, creating a welcoming atmosphere.
• Guide guests in using our self-service technology for a seamless experience.
• Offer knowledgeable advice on beer selections based on guest preferences and flavor profiles.
• Educate customers on the brewing process, beer styles, and food pairings.
• Effectively sell our diverse range of craft beers and merchandise through suggestive selling and upselling techniques.
• Keep up-to-date on current and upcoming beer offerings and specialty Detroit-style pizzas.
• Assist and troubleshoot technological issues with self-service equipment and point-of-sale system.
• Perform opening and closing duties, such as mopping floors, bussing tables, and tidying bathrooms.
• Monitor and replenish inventory as needed.

Requirements

• Must be at least 21 years of age.
• Must be available nights and weekends.
• Passion for craft beer and a desire to share that enthusiasm with others.
• Excellent interpersonal and customer service skills with the ability to convey beer knowledge effectively.
• Basic understanding of troubleshooting technology.
• Previous experience in a customer-facing role is preferred.