Beaverton Store Associate

Department: ReStore | Reports to: Store Manager | Time Commitment: Part-time, hourly non-exempt

About the role

You are responsible for working with the store’s team members and volunteers to manage all aspects of day-to-day retail operations as needed and directed by leadership. A typical shift involves loading and unloading vehicles, guiding volunteers, cashiering, and providing customer service. Store Associates are expected to perform all tasks safely, efficiently, and effectively, and to use polite and respectful communication with co-workers, volunteers, and customers. This position requires energy, motivation, and a connection to the Habitat mission.

About us

At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick-and-mortar stores, one warehouse, and numerous construction sites in Portland, Beaveston, Hillsboro, King City, Gresham, and Lake Oswego.

Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of team members, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our team members engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.

Responsibilities

• Customer service excellence, including greeting and assisting customers, loading and measuring items, answering questions, and cashiering
• Greet donors, accept and inspect donations that meet our criteria, and decline those that do not
• Guide volunteers to ensure they are supported in completing tasks assigned by team members
• Process and price donations
• Stock merchandise on the sales floor
• Clean and organize the store, including receiving areas, break rooms, restrooms, and outdoor areas
• Assist donation pick-up drivers with residential and business pickups as needed; this can be included in the team member's weekly schedule
• Engage customers, donors, and community members in Habitat's mission by sharing events, details of Habitat builds, volunteer opportunities, and inviting them to participate in donation round-up initiatives
• Support other ReStore locations as needed

Requirements

• One year of customer service experience
• Skill of working in a team with staff and volunteers, following the lead and direction of leadership
• Ability and desire to maintain a clean and organized work environment
• Time management skills, including managing donation flow urgency and timely arrival for shifts
• Ability, or willingness to learn, to correctly and safely use tools and equipment, such as a forklift, pallet jack, and dolly
• Knowledge of, and desire to follow, safety requirements as well as the ability to ensure that store team members do the same
• Knowledge of, or willingness to learn, communication tools, such as telephone, email, and 2-way radio
• Ability to adapt to a changing work environment, and learn new operations skills as the program develops
• Any combination of formal education, paid work experience, unpaid/volunteer experience, and life experience will be considered

Preferred Qualifications

• Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position
• Volunteer experience
• Bi-lingual in Spanish

Work Environment and Physical Demands

You will spend your workday in an open warehouse and retail environment. Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. This means you will frequently lift, move, and/or load items over 50 pounds with mechanical or co-worker assistance.

Schedule

• 20-29 hours a week, including Saturday and Sunday availability
• Current store hours: Wednesday – Monday 10am-6pm, Tuesday 11 am – 2 pm
• Shifts may be scheduled to accompany donation pick-ups, providing a variety of work experiences
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region

Pay

Starting compensation is typically between $17.34 per hour to $20.61 per hour. The full range for this position is $17.34 per hour to $24.28 per hour. We determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidate’s competencies for the role demonstrated during the hiring process.

Benefits

• Comprehensive medical, dental, and vision insurance
• Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
• 3% matching 403(b) retirement savings plan
• Transportation Spending Accounts (TSA)
• Employee Assistance Program (EAP)