Beauty Training Manager - Herald Square

About the role

The Beauty Training Manager at Macy’s drives sales through focused execution of My Macy’s, Omni, and Customer Experience initiatives, including Virtual Selling and sales via Social Media Platforms. They work alongside the Sales & Customer Experience Manager to advance the business, leverage product knowledge, and expand the skills of the team.

Responsibilities

• Plan, lead, and exceed sales goals by providing effective selling floor leadership, coaching, and recognition.
• Organize, outline, and execute events aimed at boosting business volume, including vendor partnerships and appointment planning.
• Exceed Customer Experience expectations, ensuring Macy’s stands out as the premier global destination for beauty and fragrance.
• Foster Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client.
• Recruit, train, coach, and develop a team of Beauty Colleagues for a counter.
• Oversee all leadership functions related to timekeeping, annual reviews, and performance management.
• Observe Beauty Colleagues, focusing on Customer Experience behaviors; ensure all employees provide an exceptional shopping experience to Customers and provide feedback as needed.
• Ensure Beauty Colleagues and Counter Managers are fully trained on any new application techniques or initiatives.
• Coach Beauty Colleagues and Counter Managers to utilize current training to reinforce building client relationships, including vendor training and initiatives.
• Use Colleague metrics for recognition and coaching; develop and communicate strategies to enhance sales results.
• Collaborate with your Sales and Customer Experience Manager and Store team to lead event execution and selling initiatives at your counter.
• Communicate advertising and sales information to the team effectively.
• Improve attendance and ensure compliance with weekend hours among staff; leverage scheduling systems.
• Motivate Beauty Advisors to encourage participation in Macy’s Loyalty program by highlighting the benefits of new accounts.
• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Requirements

• A High School degree or equivalent.
• 2-5 years’ experience in a leadership/supervisory position in a service-driven environment.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• Heavy lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to work a flexible schedule including days, evenings, weekends, holidays, and sales events based on department and company needs.

Qualifications

• Strong communication and collaboration skills to effectively work with Sales and Customer Experience Managers, Store teams, and Beauty Colleagues to lead event execution and selling initiatives at the counter.
• Strong interpersonal skills, including the ability to empower and develop teams, collaborate effectively, and function as a member of a team.

Skills

• Sales Leadership
• Event Management
• Coaching and Development
• Training and Development
• Communication and Collaboration
• Organizational Skills
• Interpersonal Skills

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eighth paid holidays
• Continuous learning and leadership development
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives/bonuses
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What We Can Offer You

• Dynamic, inclusive environment
• Competitive pay
• Flexible schedule
• Unique opportunities to be part of memorable moments in people’s lives
• Opportunities for growth and development
• Community involvement through Colleague Resource Groups

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!