Beauty Counter Manager - Laura Mercier, NARS & YSL - The Mall in Columbia

About the role

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills. The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results‑oriented, thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in‑store and digitally.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customers’ beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in‑store and digital selling tools (including text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep the department customer‑ready through organization and cleanliness.
• Stay up‑to‑date with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle concerns, and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow‑through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Physical Requirements

• Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handling bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay

• Hourly rate: $23.00 – $23.90 (varies by location and experience).
• Commission for beauty and men’s fragrance sales typically 3%.
• Apparel, shoes, and accessories commissions range from 3% to 14.5%.

Benefits

• Medical, vision, dental, life insurance, and disability coverage.
• Retirement plans (401k) and paid time away (PTO accruals, holidays).
• Merchandise discount and Employee Assistance Program resources.
• Potential performance‑based incentives/bonuses.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.