Beauty Counter Manager - Laura Mercier & NARS - The Grove

About the role

The Nordstrom Beauty Department seeks individuals passionate about customer service and beauty trends to join our team as a Beauty Counter Manager. This role combines elements of sales and education, focusing on maximizing sales in assigned beauty brands while creating personalized beauty experiences for customers.

Responsibilities

• Conduct makeup applications, skincare analyses, and recommend products based on customer's beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (including text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Stay updated on the latest beauty trends, products, and industry knowledge through provided trainings
• Own the Nordstrom Rewards program by building customer loyalty and opening new accounts

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• A high level of ownership, accountability, and initiative

Qualifications

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Skills

• Customer service skills
• Skincare analysis and product recommendation skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in digital selling tools

Benefits

• Medical/Vision, Dental, Retirement
• Paid Time Off
• Life Insurance and Disability
• Merchandise Discount and Employee Assistance Program (EAP)

Pay

$27.20 - $28.30 hourly

Schedule

Flexible schedule based on business needs, including evenings and weekends