Beauty Counter Manager - Jo Malone - SouthPark

About the role

The Nordstrom Beauty Department seeks individuals passionate about customer service and beauty trends to join our team as a Beauty Counter Manager. This role combines elements of sales and education, focusing on creating personalized beauty experiences and building a loyal customer base.

Responsibilities

• Conduct makeup applications, skincare analyses, and product recommendations based on customer needs
• Collaborate with team members to ensure a welcoming and inclusive store environment
• Set and achieve sales goals using in-store and digital tools such as text and social media
• Manage vendor events and promotions, maintaining strong relationships with brands
• Keep the department organized and ready for customers, ensuring cleanliness and readiness
• Stay updated on beauty trends, products, and industry knowledge through training
• Manage sales transactions, handle returns, and encourage customer loyalty by promoting the Nordstrom Rewards program

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent interpersonal skills, able to connect with customers and handle concerns professionally
• Strong organizational and multitasking abilities
• Drive to achieve sales targets, with an interest in networking and technology
• Flexible schedule, capable of working evenings and weekends as needed
• High level of responsibility, initiative, and accountability

Qualifications

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Ability to handle bulky and awkwardly shaped items, including lifting up to 25 pounds occasionally

Skills

• Customer service skills
• Skincare analysis and product recommendation skills
• Ability to manage multiple tasks simultaneously
• Networking and digital marketing skills

Benefits

Nordstrom offers a comprehensive benefits package including:

• Medical/Vision, Dental, Retirement
• Paid Time Off (PTO)
• Life Insurance and Disability
• Merchandise Discount and Employee Assistance Program (EAP)

For more details, visit the Nordstrom Benefits Overview at this link.

Pay

The pay range for this role is $20.75 - $21.55 hourly, with commission varying based on the merchandise sold. For Los Angeles or San Francisco applicants, please note that Nordstrom conducts background checks after conditional offers and considers criminal histories in accordance with local laws.

Legal Notices

For additional state and location-specific notices, refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.